Measure Tech

The Home Depot

1d • Onsite

About The Position

The Measure Technician (In-Home Advisor) at The Home Depot works independently in a traveling field role, supporting the Field Services Organization. The primary purpose of this position is to deliver high-quality professional customer service that consistently meets or exceeds company standards and customer expectations. Responsibilities include performing in-home measure appointments, building and maintaining customer relationships, and interacting with customers daily. This role supports sales, product inquiries, takes in-home measurements, and coordinates installations within the Measurement Services center Field Services Organization. The technician is responsible for ensuring a positive customer experience through accurate measurements, calculations, quote review, and presentation. This associate primarily travels to appointments within a pre-defined geographical area, such as Wyoming, MI and surrounding areas, but may also provide services support to company locations. All tasks are completed using company-issued devices. The position focuses on achieving various service goals, including customer service, measure accuracy and timeliness, and sales productivity. This is a part-time, field-based role.

Requirements

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
• Reliable Transportation
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED
• 1+ years of previous related work experience
• No previous leadership experience

Responsibilities

• Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible.
• Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned.
• Follow all policies, procedures, and adhere to work schedule.
• Ask customers open ended questions and listen to responses about their projects and product needs.
• Describe features and benefits of merchandise as well as steps involved in completing projects.
• Demonstrate product and services knowledge in answering customer questions.
• Identify opportunities to engage customers in other services programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees