Meals on Wheels Assistant

Community First Solutions•Hamilton, OH

2d•Onsite

About The Position

Make a meaningful impact every day by helping ensure older adults and individuals in our community receive the nutritious meals and compassionate support they need to remain independent and connected. As a Meals on Wheels Coordinator, you’ll play an essential role in coordinating meal services, supporting clients and care managers, and ensuring meals are delivered accurately, safely, and on time. You’ll be responsible for maintaining accurate client information, coordinating delivery routes, managing communications, and supporting the day-to-day operations of the Meals on Wheels program. This role is ideal for someone who is highly organized, enjoys helping others, and thrives in a fast-paced environment where attention to detail and excellent customer service make a meaningful difference every day. You’ll work closely with Culinary, Transportation Leadership, Meals Drivers, clients, and care managers to ensure the Meals on Wheels program operates efficiently and provides exceptional service to the community.

Requirements

Ability to pass a background check, drug screen, and physical
Valid driver’s license, vehicle insurance, and good driving record
Strong organizational and time management skills
Excellent verbal and written communication skills
Ability to manage multiple priorities and maintain accurate records
Strong customer service skills and commitment to serving others
Ability to learn and use computer systems and mobile applications
Ability to follow program guidelines and maintain confidentiality
18 years of age or older
High School diploma or equivalent.
Must maintain a valid driver’s license, vehicle liability insurance and a good driving record that meets the standards of Partner’s In Prime’s vehicle insurance standards.
Accurate typing and computer knowledge.
Good knowledge of various computer hardware and software programs including Microsoft Word and Excel.
Ability to pass basic math competency testing.
Participate in promoting and maintaining a safe and positive work environment.
Promote positive image of Partner’s In Prime within the community.
Commitment to company values.

Responsibilities

Create and print monthly COA approved menu to be delivered to the clients and received by their Meals Drivers.
Maintain/Input client choice menus and zones on the Servtracker system.
Monitor, update and report accurate client information according to each program specifications in the following categories: Elderly Services Program and PASSPORT.
Manage client/care manager calls and emails.
Communicate with Culinary as needed regarding the menus, ingredient books, and client concerns.
Ensure communication between Director of Transportation and Meals Drivers making sure everyone understands and performs the business of Meals on Wheels.
Maintain and teach the Servtracker Mobile App software.
Monitor and maintain up-to-date records and client files who utilize Partners’ delivered meals program.
Run daily route sheets, including Delivery Details and Kitchen Summary reports, every business day.
Drive and deliver meals as needed and for training purposes.
Follow all procedures to ensure compliance of all government and agency guidelines for each program’s service specifications (i.e.: Elderly Services Program and PASSPORT) and monitor the “Care Director” system for updates or changes.
Manage Private Pay clients.
Prepare and forward notifications and/or correspondence to clients and other related services.
Process accurate and up-to-date client information into appropriate database system(s).
Update or revise meal delivery routes as needed to ensure appropriate and timely meal deliveries.
Assist in the Communication to the appropriate agency, within 24 hours of a referral, of Partner’s intent to accept or decline Meals on Wheels clients.
Clear phone messages, report all updates, changes in service, cancellations, new requests and client concerns to the clients’ Care Managers for services provided.
All other duties as assigned and/or appropriate to the position.