Mattress Specialist

MANCINI'S SLEEPWORLD • Livermore, CA

2d • $70,000 - $110,000 • Onsite

About The Position

Welcome to Mancini’s Sleepworld, a dynamic and innovative company at the forefront of cutting-edge mattress technology and sleep solutions. With over 50 years of experience providing better sleep in the Bay Area, we’re passionate about creating sleep solutions that allow people to sleep better and live better. Our team of Mattress Match Makers is driven by a shared vision to become California’s preferred choice for better sleep and giving back to our communities. We’re looking for talented individuals who share our passion and are ready to take on the challenge of creating the next big thing about the customer experience in our locations. Join us and become a part of a company that is transforming the way Californians think about sleep!

Requirements

• Must be at least 18 years old
• High school diploma, GED, or equivalent
• Basic computer skills
• Strong written and verbal communication skills
• Customer-focused
• Professionalism and a willingness to participate actively in training programs to improve product knowledge are essential.

Nice To Haves

• College degree is a plus
• Able to travel within 50 miles of their home address to the assigned store
• Retail sales experience is a plus
• Ability to manage conflict resolution
• Team player
• Able to adapt to a constantly changing environment
• Possess problem-solving skills

Responsibilities

• Deliver exceptional customer service by warmly greeting customers and approaching them in a friendly and welcoming manner.
• Demonstrate empathy and active listening skills to understand customers' preferences, needs, and concerns.
• Engage in meaningful conversations to gather detailed information about customers' sleep preferences, comfort levels, and specific requirements.
• Utilize extensive knowledge of mattress types, brands, materials, and features to recommend suitable options that cater to customers' individual needs.
• Effectively communicate the benefits and unique features of different mattresses, showcasing expertise to guide customers in making informed decisions.
• Conduct comprehensive product demonstrations, highlighting the superior comfort, support, and features of various mattresses.
• Assist customers in testing mattresses, providing expert guidance on proper posture, comfort evaluation, and support assessment.
• Stay up-to-date with current promotions, pricing, and financing options to provide accurate and relevant information to customers.
• Keep abreast of industry trends, including new mattress releases and advancements in technology, to offer the latest and most innovative products.
• Focus on building strong and lasting relationships with customers by delivering exceptional service and personalized attention.
• Strive to exceed customer expectations by going above and beyond in meeting their needs and preferences.
• Ensure accurate and efficient processing of sales transactions, including handling cash, credit card payments, and financing applications.
• Collaborate with the store team to maintain a clean, organized, and visually appealing sales floor that creates a pleasant shopping environment.
• Contribute to inventory management by monitoring stock levels, ensuring product availability, and maintaining well-organized product displays.
• Utilize the opportunity to develop and create meaningful relationships in the community that generates lifelong customers.
• Conduct oneself with professionalism, honesty, and integrity. Represent the company's values and maintain a positive image by upholding ethical standards and delivering on promises.
• Offer creative solutions and recommendations to address customer-specific sleep-related issues or challenges. Use knowledge of the product range to match customers with the best possible mattress options for their needs.
• Implement top-down selling strategies by identifying the key decision-maker, gaining a thorough understanding of their requirements, emphasizing premium features that promote sleep health benefits, and demonstrating the product's long-term value to secure their buy-in.

Benefits

• Competitive compensation, including base pay or uncapped commission plus bonuses
• PTO
• Medical
• Dental
• Vision
• 401k
• Training and preparation to elevate skills
• Opportunity to grow internally with comprehensive training
• Employee discounts
• Access to top products
• Employee Assistance Programs
• AD&D Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED