Maternity Patient Concierge Fullerton

Best Upon Request Corporate, Inc.•Fullerton, CA

12d•$25 - $26•Onsite

About The Position

This position supports the maternity patients and families of BEST’s client hospitals by focusing on improving their experience in the healthcare setting. The Maternity Patient Concierge’s main objective is to compassionately care for patients and deliver excellent customer service. Best Upon Request Corporate, Inc. (BEST) is a growing, values-based company that creates life-enriching experiences for our clients and customers, team members, and community. Headquartered in Cincinnati, Ohio, BEST is a national provider of concierge services as an employee benefit and as a patient amenity. Our concierge programs improve organizational culture by decreasing stress for employees and managing the non-clinical needs of patients. BEST serves many industries including finance, tech, insurance, consulting, manufacturing, distribution, and healthcare. BEST knows that its greatest asset is our people. This is why our BEST team can expect comprehensive total rewards that focuses on well-being. We also work to create a high-trust, highly collaborative environment where each team member can thrive.

Requirements

At least one year experience in a fast-paced customer service environment.
Proficient in Microsoft Office, primarily Outlook, Word, and Excel.
Proficient with point-of-sale technology platforms with a strength in data entry accuracy.
Servant hearted, compassionate, respectful, empathetic, approachable, personable, and humble.
Stress tolerant; ability to be exposed to high stress, emotional situations.
Passionate about supporting people.
Detail oriented and committed to accuracy.
Excellent verbal and written communication skills.
Creative, curious, and solutions-minded.
Transparent, authentic, positive, values-driven, and an excellent listener.
Must have high level of interpersonal skills to handle dynamic customer situations; demonstrated poise, tact, and professionalism.
Ability to manage multiple service requests, respond effectively and deliver on time.
Ability to pass a background check and drug screen.
Must have valid driver’s license, reliable transportation, and maintain required vehicle insurance coverage.

Nice To Haves

three to five years being preferred in a fast-paced customer service environment.

Responsibilities

Fulfilling customer services and maternity patient needs (e.g., rounding to patients, providing care and comfort, enhancing maternity patient’s pregnancy journeys, etc.)
Accurately capturing service activity within BEST’s service management platform.
Living out BEST’s core values at work: being trustworthy, compassionate, resourceful, focusing on results and creating value.