Patient Concierge
Aspire Fertility Austin•San Antonio, TX
•Onsite
About The Position
Our Patient Concierge will be responsible for the efficiency, accuracy, and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails, and directing patients and all inquiries appropriately. The Patient Concierge works in a collaborative relationship with the front desk team as well as with other departments and employees.
Requirements
- High School Diploma or GED required
- At least one year of administrative medical office experience REQUIRED
Nice To Haves
- Medical Assistant or Bachelor's degree preferred
- Experience with Electronic Medical Record (EMR) system strongly preferred
- Fertility experience is preferred
Responsibilities
- Answer and route incoming phone calls, providing assistance to patients as appropriate while ensuring a seamless flow of communication between the laboratory, onsite physician, and staff, in accordance with patient care and privacy standards.
- Schedule, confirm, and coordinate patient appointments, follow-up visits, and physician referrals.
- Welcome and assist visitors, determine the purpose of their visit, and direct them to the appropriate staff member.
- Maintain and update medical charts, reports, and correspondence with accuracy and confidentiality.
- Interview patients and assist with the completion of insurance, registration, and privacy-related documentation.
- Support daily office operations by performing additional duties, special projects, and tasks as assigned.
Benefits
- Medical, dental, and vision plans
- Complimentary basic life insurance
- Employee Assistance Program
- Long-term disability insurance
- FREE employee only healthcare coverage option
- Comprehensive fertility benefits
- Adoption assistance
- Surrogacy support
- Generous maternity, paternity, and partner leave
- 18 days of PTO annually
- 11 paid holidays
- One floating holiday
- 401(k) plan with competitive company match
- Full vesting after 2 years
- Lifestyle Spending Account
- Health Savings Account (HSA) with employer contributions
- Employee Referral Program
- Continuing education reimbursement
- Dedicated time off for professional development
- Premium Calm Health app subscription
- Emotional well-being and work-life resources through Employee Assistance Program (EAP) with SupportLinc
- Accident insurance
- Critical Illness insurance
- Hospital Indemnity insurance
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
