Maternity Navigator (MA, CNA, or CHW)

Nadia Care • Memphis, TN

10h • $18 - $23 • Hybrid

About The Position

Nadia Care is seeking a full-time Maternity Navigator (MN) to serve as a trusted partner and advocate for expectant and new mothers, particularly within underserved communities in South Memphis, Whitehaven, Hickory Hill, Parkway Village, and North Memphis. The MNs are central to Nadia Care's mission of improving pregnancy, birth, and postpartum journeys by building trust-based engagement and providing wrap-around support. This role involves educating mothers on critical health topics, connecting them to community resources for needs like food insecurity and housing, and acting as a bridge between the healthcare system and the community. The position emphasizes empathy, collaboration, and resilience, aiming to ensure every mother feels heard, empowered, and equipped for a healthy and joyful pregnancy. Nadia Care's services complement, rather than replace, primary obstetric care, focusing on health-related social needs.

Requirements

• 3+ years of experience working in community health, patient advocacy, or healthcare navigation as a Certified Perinatal Community Health Worker or Certified Medical Assistant
• Deep understanding of the challenges expectant mothers face and experience providing prenatal and postpartum health education
• A great listener and strong communicator who can provide both emotional support and practical guidance with compassion and cultural sensitivity
• Strong problem solving skills and ability to manage multiple priorities such as member visits, messaging, and internal meetings in a fast-paced environment
• Comfort working independently in the field while staying connected to a team of specialists
• Valid driver's license with a clean driving record, reliable transportation, and compliance with state inspection, registration, and insurance requirements
• Access to home internet and a phone with internet access
• Tech-savvy and able to quickly learn to document interactions and communicate effectively in our technology platforms such as AthenaOne, Welkin, and MacOs

Nice To Haves

• Fluent in Spanish
• Breastfeeding Counselor certification
• Start-up experience, or adaptability in a fast-evolving environment

Responsibilities

• Meet with mothers virtually and in-person, educating them on critical health topics such as recognizing urgent maternal warning signs, preeclampsia, and understanding postpartum recovery.
• Educate members on birth positions and breathing techniques prior to birth, helping mothers feel confident and prepared.
• Work as part of a multidisciplinary care team, attending daily huddles to collaborate with and escalate clinical issues to Nadia specialists.
• Maintain clear and accurate documentation of all care interactions to ensure every mother receives high-quality, coordinated support.
• Build trusting relationships with mothers, creating a safe space for open conversations about their needs and concerns and support via call or messaging between visits.
• Serve as a connector to community resources, ensuring that barriers like food insecurity, transportation, or housing challenges don’t stand in the way of a healthy pregnancy.
• Be a voice for the community, bringing insights from your experience and from mothers and families back to Nadia Care to help shape programs that truly meet their needs.
• Attend administrative meetings and follow our policies and procedures to ensure the highest standard for our members.

Benefits

• Annual paid holidays off
• Unlimited time off after the 90-day probation period (for Salaried Exempt Employees)
• Three weeks of paid time off after the 90-day probation period (for Full-Time Non-exempt Employees)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401(k) Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed