Maternity Navigator (OB-GYN/CNA or CHW
About The Position
Nadia Care is dedicated to improving maternal and birth outcomes, particularly for underserved communities in the United States. The organization aims to transform maternity care by delivering meaningful and compassionate support to expectant mothers. Nadia Care's mission is to enhance the pregnancy, birth, and postpartum journey through trust-based engagement and comprehensive wrap-around support, both in-person and virtually. They assist members with care navigation, doula support, lactation, nutrition, housing, transportation, and other needs, leveraging technology for virtual engagement. Nadia Care acts as a trusted source for support, resources, and information, complementing rather than replacing a mother's primary obstetrician by addressing health-related social needs not typically covered by doctors' offices. Their core values are empathy, collaboration, and resilience.
Requirements
- 3+ years of experience working in community health, patient advocacy, or healthcare navigation as a Certified Perinatal Community Health Worker or Certified Medical Assistant
- Deep understanding of the challenges expectant mothers face and experience providing prenatal and postpartum health education
- Bilingual in English and Spanish
- A great listener and strong communicator who can provide both emotional support and practical guidance with compassion and cultural sensitivity
- Strong problem solving skills and ability to manage multiple priorities such as member visits, messaging, and internal meetings in a fast-paced environment
- Comfort working independently in the field while staying connected to a team of specialists
- Valid driver's license with a clean driving record, reliable transportation, and compliance with state inspection, registration, and insurance requirements
- Access to home internet and a phone with internet access
- Tech-savvy and able to quickly learn to document interactions and communicate effectively in our technology platforms such as AthenaOne, Welkin, and MacOs
Nice To Haves
- Start-up experience, or adaptability in a fast-evolving environment
Responsibilities
- Meet with mothers virtually and in-person, educating them on critical health topics such as recognizing urgent maternal warning signs, preeclampsia, and understanding postpartum recovery.
- Educate members on birth positions and breathing techniques prior to birth, helping mothers feel confident and prepared.
- Work as part of a multidisciplinary care team, attending daily huddles to collaborate with and escalate clinical issues to Nadia specialists.
- Maintain clear and accurate documentation of all care interactions to ensure every mother receives high-quality, coordinated support.
- Build trusting relationships with mothers, creating a safe space for open conversations about their needs and concerns and support via call or messaging between visits.
- Serve as a connector to community resources, ensuring that barriers like food insecurity, transportation, or housing challenges don’t stand in the way of a healthy pregnancy.
- Be a voice for the community, bringing insights from your experience and from mothers and families back to Nadia Care to help shape programs that truly meet their needs.
- Attend administrative meetings and follow our policies and procedures to ensure the highest standard for our members.
Benefits
- annual paid holidays off
- unlimited time off after the 90-day introductory period (for Full-Time Salaried Employees)
- three weeks of paid time off after the 90-day introductory period (for Full-Time Hourly Employees)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Stock Option Grant
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
