Maternity Navigator (OB-GYN MA/CNA or CHW)

Nadia Care•Indianapolis, IN

3d•$20 - $23•Hybrid

About The Position

Nadia Care is seeking a full-time Maternity Navigator (MN) to serve as a trusted partner and advocate for expectant and new mothers in the Marion County, Indiana area (Greater Indianapolis). MNs are central to Nadia Care's mission, building deep, meaningful relationships with families, often hired from the communities they serve. The role acts as a bridge between the healthcare system and the community, empowering mothers with the tools for a healthy and joyful pregnancy, regardless of their background or circumstances. Nadia Care focuses on improving pregnancy, birth, and postpartum journeys by delivering compassionate care, including care navigation, doula support, and assistance with social needs like housing and transportation, leveraging technology for virtual engagement. They do not replace obstetricians but support health-related social needs not typically covered by doctors.

Requirements

3+ years of experience working in community health, patient advocacy, or healthcare navigation as a Certified Perinatal Community Health Worker or Certified Medical Assistant or Certified Nurse Assistant
Deep understanding of the challenges expectant mothers face and experience providing prenatal and postpartum health education
A great listener and strong communicator who can provide both emotional support and practical guidance with compassion and cultural sensitivity
Strong problem solving skills and ability to manage multiple priorities such as member visits, messaging, and internal meetings in a fast-paced environment
Comfort working independently in the field while staying connected to a team of specialists
Valid driver's license with a clean driving record, reliable transportation, and compliance with state inspection, registration, and insurance requirements
Access to home internet and a phone with internet access
Tech-savvy and able to quickly learn to document interactions and communicate effectively in our technology platforms such as AthenaOne, Welkin, and MacOs

Nice To Haves

Fluent in Spanish
Start-up experience, or adaptability in a fast-evolving environment

Responsibilities

Meet with mothers virtually and in-person, educating them on critical health topics such as recognizing urgent maternal warning signs, preeclampsia, and understanding postpartum recovery.
Educate members on birth positions and breathing techniques prior to birth, helping mothers feel confident and prepared.
Work as part of a multidisciplinary care team, attending daily huddles to collaborate with and escalate clinical issues to our specialists.
Maintain clear and accurate documentation of all care interactions to ensure every mother receives high-quality, coordinated support.
Build trusting relationships with mothers, creating a safe space for open conversations about their needs and concerns and support via call or messaging between visits.
Serve as a connector to community resources, ensuring that barriers like food insecurity, transportation, or housing challenges don’t stand in the way of a healthy pregnancy.
Be a voice for the community, bringing insights from your experience and from mothers and families back to Nadia Care to help shape programs that truly meet their needs.
Attend administrative meetings and follow our policies and procedures to ensure the highest standard for our members.

Benefits

Annual paid holidays off
Unlimited time off after the 90-day introductory period (for Full-Time Salaried Employees)
Three weeks of paid time off after the 90-day introductory period (for Full-Time Hourly Employees)
Medical Insurance (covering hospital, surgical, and prescription drug benefits)
Dental Insurance (covering preventive care, basic and major procedures)
Vision Insurance (covering routine eye exams and eyeglasses)
Stock Option Grant
Life Insurance
Short-term and long-term Disability Insurance
401(k) Retirement Plan