Maternity Navigator (OB-GYN MA/CNA or CHW)

Nadia Care • Baltimore, MD

3d • Hybrid

About The Position

Nadia Care is seeking a full-time Maternity Navigator (MN) to serve as a trusted partner and advocate for expectant and new mothers in the greater Baltimore, Maryland area. MNs are central to Nadia Care's mission, building deep, meaningful relationships with families, often hired from the communities they serve. This role acts as a bridge between the healthcare system and the community, ensuring mothers feel heard, empowered, and equipped for a healthy and joyful pregnancy. The position focuses on supporting mothers with social needs not typically addressed by their doctors, including care navigation, doula support, lactation assistance, nutrition, housing, and transportation, leveraging technology for virtual engagement. Nadia Care's mission is to improve pregnancy, birth, and postpartum journeys by reimagining maternity care delivery, focusing on trust-based engagement and wrap-around support.

Requirements

• 3+ years of experience working in community health, patient advocacy, or healthcare navigation as a Certified Perinatal Community Health Worker or Certified Medical Assistant or Certified Nurse Assistant.
• Deep understanding of the challenges expectant mothers face and experience providing prenatal and postpartum health education.
• A great listener and strong communicator who can provide both emotional support and practical guidance with compassion and cultural sensitivity.
• Strong problem solving skills and ability to manage multiple priorities such as member visits, messaging, and internal meetings in a fast-paced environment.
• Comfort working independently in the field while staying connected to a team of specialists.
• Valid driver's license with a clean driving record, reliable transportation, and compliance with state inspection, registration, and insurance requirements.
• Access to home internet and a phone with internet access.
• Tech-savvy and able to quickly learn to document interactions and communicate effectively in our technology platforms such as AthenaOne, Welkin, and MacOs.

Nice To Haves

• Willingness to obtain your doula certification, with our support, and provide birth support for members.
• Fluent in Spanish.
• Breastfeeding Counselor certification.
• Start-up experience, or adaptability in a fast-evolving environment.

Responsibilities

• Meet with mothers virtually and in-person, educating them on critical health topics such as recognizing urgent maternal warning signs, preeclampsia, and understanding postpartum recovery.
• Educate members on birth positions and breathing techniques prior to birth, helping mothers feel confident and prepared.
• Work as part of a multidisciplinary care team, attending daily huddles to collaborate with and escalate clinical issues to our specialists.
• Maintain clear and accurate documentation of all care interactions to ensure every mother receives high-quality, coordinated support.
• Build trusting relationships with mothers, creating a safe space for open conversations about their needs and concerns and support via call or messaging between visits.
• Serve as a connector to community resources, ensuring that barriers like food insecurity, transportation, or housing challenges don’t stand in the way of a healthy pregnancy.
• Be a voice for the community, bringing insights from your experience and from mothers and families back to Nadia Care to help shape programs that truly meet their needs.
• Attend administrative meetings and follow our policies and procedures to ensure the highest standard for our members.

Benefits

• Annual paid holidays off.
• Unlimited time off after the 90-day probation period (for Salaried Exempt Employees).
• Three weeks of paid time off after the 90-day probation period (for Full-Time Non-exempt Employees).
• Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.
• Dental Insurance: Coverage for preventive care, as well as basic and major procedures.
• Vision Insurance: Coverage for routine eye exams and eyeglasses.
• Life Insurance: Financial protection for your beneficiaries.
• Disability Insurance: Short-term and long-term coverage in case of illness or injury.
• 401(k) Retirement Plan: Opportunity to save for the future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed