Maternity Care Navigator / Community Doula - Bilingual
About The Position
Malama is a healthcare technology startup that leverages technology and skilled Care Managers to deliver exceptional care to pregnant and postpartum mothers. They build novel biometric tracking and patient engagement tools to provide high-touch care navigation and coordination, aiming to improve health outcomes for both mother and baby. The company has raised $9.2M in funding and is on track for profitability. Their mission is to improve pregnancy-related outcomes, particularly for conditions disproportionately affecting historically underserved groups. They are seeking a Community Health Worker or Community Doula to serve as a Maternity Care Navigator, utilizing their tools to bridge the gap between providers and patients and ensure seamless execution of care protocols. This role is ideal for individuals passionate about improving maternal health outcomes, closing equity gaps, and gaining experience in care coordination, startup operations, and patient success.
Requirements
- 1-2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager, Social Worker
- Reliable and responsive to text and calls!
- Adaptable and Excited to learn new technology - You are comfortable using Google Workspace (Sheets, Docs, Drive), Notion, Slack, Zoom, and want to learn more
- A people's person and a team player - One of our key values is Be the Bridge. You are positive and empathetic serving members/clients and open and honest when providing internal feedback for improvement
- Mission-driven, Impact-oriented - You are passionate about health, technology, and Malama's mission to improve maternal health outcomes and close equity gaps
- You are fluent in English (written and verbal) and bilingual in Spanish / Vietnamese / Tagalog / Cantonese / Dari / Haitian Creole
Nice To Haves
- Strong preference for Community Doula with lived experience as a mother, working with mothers, supporting mothers
- Applications from recent graduates, early-career advocates, Black, Indigenous, Latina/x, and other women of color, people with lived experience of pregnancy, and community members are strongly encouraged
- Passion, community roots, and a commitment to birth equity
Responsibilities
- Deliver Care Management to Meet Patient Needs - Conduct outreach, check-ins, and comprehensive assessments to identify and meet patient needs via phone calls, SMS, video calls, or in-person encounters (based on patient preference); Assist patients with appointment setting, office visits, social services application, among other requests
- Coordinate Care Services and Referrals to Completion - Advocate for patient needs by coordinating with health plans, service providers, multi-disciplinary care teams to drive services to completion
- Communicate to Empower Patient Learning - Utilize evidence-based practices like motivational interviewing, trauma-informed care, and harm reduction to engage with and communicate information to patients towards positive habit change
- Utilize Technology to Document, Track, and Improve Services - Utilize required care management portals for all care coordination and other services provided in a timely manner; meet patient caseload targets and prioritize services according to intensity, need, and required follow-up
Benefits
- Flexible work hours to suit your needs
- Opportunity to contribute to a fast-growing healthcare technology startup
- Training and educational opportunities (including doula training sponsorship)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
