Care Navigator - Bilingual Spanish

Isaac Health

3d • Remote

About The Position

Isaac Health is seeking a Care Navigator with prior experience in coordinating/navigating care for patients, caregivers, and their loved ones, ideally with a patient population experiencing cognitive challenges. This role demands genuine empathy, patience, exceptional time management, and communication skills. The Care Navigator will spend over 70% of their day on the phone coordinating care for patients and their caregivers. A personal computer/laptop meeting security and telehealth standards (SOC2) is required.

Requirements

• Prior experience coordinating/navigating care for patients, caregivers, and their loved ones
• Genuine empathy, patience, exceptional time management and communication skills
• Ability to provide personal computer/laptop that meets security and telehealth standards (SOC2)

Nice To Haves

• Experience working with a patient population who experience cognitive challenges

Responsibilities

• Answer inbound calls, emails and text messages from patients, caregivers, families, external providers and other facilities
• Schedule and maintain contact with patients via phone or email
• Explain health insurance benefits and eligibility to patients, process copays and coinsurance as needed
• Follow up after all appointments to provide next steps and coordinate care
• Under clinical supervision, ask screening questions and document patient safety, behavior, function, medications, care needs, and advanced care plans
• Under clinical supervision, ask screening questions and document caregiver issues such as burden, depression, and poor coping
• Report screening and escalate concerns to the clinical team (nurse, social worker, doctor) who will provide direction in implementing a care plan with the Care Navigator, patient, caregiver, and other health care and community service providers involved in the patient’s care
• Send educational materials and information about care with Isaac and other local community based service options as indicated in the patient’s care plan
• Promote a compassionate environment by providing emotional and psychological support to patients, caregivers and families
• Provide comfort by anticipating anxieties, providing supportive resources, and answering questions within the scope of practice
• Maintain participant’s privacy according to HIPAA regulations
• Working within and contributing to a supportive team of people who care deeply about our mission

Benefits

• Readily available clinician leadership for case consultations
• Access to innovative technology
• Access to continuing training and education
• Work virtually from anywhere in the United States
• Highly responsive and supportive team of clinical and operational management
• Decreased administrative time for clinicians through ongoing technology improvements and automation
• Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
• Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed