Maternal Health Navigator

Cinqcare•Buffalo, NY

13d•Hybrid

About The Position

The Maternal Health Navigator supports daily operations of the Healthy Start Buffalo maternal health program, providing administrative support, participant engagement, intake and enrollment navigation, data quality support, transportation navigation, and community outreach. The role works closely with Healthy Start staff, maternity clinical teams, and community partners to ensure smooth program operations, accurate documentation, and timely connection of families to services in alignment with HRSA requirements.

Requirements

Bachelor’s degree in Public Health, Human Services, Health Administration, Social Work, or a related field; or equivalent relevant experience
Minimum of 3–5 years of experience in a healthcare, maternal health, or community-based program setting
Experience with participant intake, enrollment, scheduling, referrals, or program coordination
Strong interpersonal and communication skills, with the ability to engage participants and families respectfully and effectively
Demonstrated organizational skills and attention to detail in a fast-paced environment
Proficiency with Microsoft Office applications; experience with MEDENT or similar electronic health record systems preferred
Familiarity with maternal and infant health services, community resources, and referral coordination
Ability to maintain accurate documentation and support data quality requirements for grant-funded programs

Responsibilities

Support daily operations of the Healthy StartforBuffalo maternal health program, including administrative coordination
Conduct participant intake, enrollment initiation, and follow-up for member referrals
Assist with resource navigation, with a focus on scheduling transportation for member appointments
Manage inbound and outbound participant communications related to scheduling, referrals, and engagement
Coordinate with Healthy Start care coordination staff and maternity clinical teams to support appropriate triage and service connection
Maintain accurate participant records and documentation across required systems (e.g., MEDENT and outreach tracking tools)
Support data quality and compliance activities related to HRSA reporting and partner submissions
Prepare and distribute program and educational materials as directed
Participate in community outreach events, tabling, and partner engagement activities
Attend meetings and provide administrative or documentation support as requested
Conduct outreach to group-based education participants