Health Navigator

PROMESA R.H.C.F.•New York, NY

5d•$0 - $50,000•Hybrid

About The Position

For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

Requirements

High School Diploma required.
Minimum of one (1) year experience navigating systems for individuals with chronic illnesses.
Must obtain Mandated reporter (2 hours) prior to hire date.
Ability to communicate effectively orally and in writing.
Ability to connect with others and forge strong relationships.
Highly organized, motivated self-starter. Excellent time management skills.
Ability to organize and maintain detailed records; complete necessary paperwork and meet deadlines
General knowledge of organization, community and/or social service resources and programs.
Bilingual – Spanish speaking a plus.

Nice To Haves

Associates/ Bachelor’s Degree preferred.

Responsibilities

Complete a minimum of five clients contact per day
Participate in weekly supervision to review referrals for the week, enrollment, remove barriers to meet enrollment quota
Advocate aggressively for clients to obtain full range of needed service and ensure coordination of these services.
Assist Health Home Care Managers with gathering Health Home enrollment consents, RHIO consents, eligibility, and appropriateness assessments.
Assists in gathering information for Health Home Care Manager that will enhance Care Manager’s knowledge to complete Comprehensive Assessments, screenings, Plan of Care, and other documents as needed.
Conducts home visits, hospital, and clinic visits, etc. in order to provide thorough support to enrolled and potential members.
Completes progress notes in accordance with Health Home and departmental policies.
Participate in quality improvement activities, projects, and reviews.
Identify new sources of potential clients and community members and conduct outreach presentations as needed.
Meet regularly with supervisor and attend staff meetings. Be prepared to discuss clinical and operational issues impacting performance and program operations.
Complete and submit daily activity log in accordance to departmental policies.
Communicate changes in member’s wellbeing, contact information, etc. to Health Home Care Managers, Administrative Assistant or Supervisors, as directed
Escort clients to entitlement offices to gain, maintain or regain eligibility.
Verify eligibility through ePaces, as requested.
Conduct outreach in accordance to the Health Home policy via phone, letter, and field work to client, collateral, and/ or provider to engage clients or strengthen connectivity.
Assess and respond per agency guidelines to client complaints or grievances.
Promote linkage development and monitors effectiveness of linkages with other service providers via phone, face to face meetings and formal case conferences.
Help maintain health and wellness and prevent secondary disease complications.
Ensure community follow up to engage the client in care; promotes compliance with medical appointments and encourages client self-sufficiency and empowerment.
Communicate effectively with Supervisor in identifying strengths, weaknesses and opportunities of program operations.
Attend departmental and Health Home meetings as required.
Attend training for personal development via webinar, online training, in-service, face to face on and off-site training, etc.
Communicate timely and effectively with Health Home Care Managers on status of client and/or outcomes of advocacy and escort.
Coordinate and schedule appointments with Health Navigator to ensure attendance at appointments or engage in outreach efforts.
Assist Outreach Team with top-down attributions within all service boroughs.
Assist in the integration of Health Home with then Acacia Network based on eligibility and appropriateness screenings.
Demonstrate the ability to clearly articulate, verbally and in writing, the aims and goals of the Health Home program and the process to potential clients and community members and Acacia Network staff.