Maternal Care Coordinator

Hamakua Health Center Inc•Honokaa, HI

5h•Hybrid

About The Position

The Maternal Care Coordinator plays a crucial role in ensuring Hamakua-Kohala Health (HKH) provides high-quality care services. This position involves assisting patients navigate the healthcare system as a patient advocate and navigator. The coordinator collaborates with providers, nursing staff, patients, and their families to enhance access to care, promote preventive services, reduce emergency room visits and hospital readmissions, and connect patients with community resources. A key responsibility is facilitating transitions from emergency care and hospitalizations to follow-up appointments at HKH. The role also includes managing insurance carrier databases to identify care gaps, promoting patient compliance, and participating in data collection, health outcomes reporting, clinical audits, and program evaluation related to Care Coordination. Additionally, the coordinator will be involved in Patient-Centered Medical Home quality improvement initiatives.

Requirements

High school graduate or equivalent.
Must possess extraordinary customer service skills.
Must have excellent organizational skills and ability to multi-task.
Must be able to use a computer, type and comprehend computer logic.
Valid Hawaii driver’s license and current auto insurance required.
Pregnancy options counseling, family planning health worker training, breastfeeding education and home visiting training as identified by HKH needs to be completed within the first year of employment.
Self-disciplined, energetic, passionate, and innovative.
Courteous, honest and professional at all times.
Able to communicate and relate well with medical staff, clinical support and other HKH employees.
A team player.
Highly organized and well-developed oral and written communication skills.
Ability to work effectively with different types of people.
Maintains a positive and helpful demeanor.
Ability to maintain confidentiality and patient privacy.
Able to provide innovative input into the development of the clinic and its processes.
Maintains appropriate licensure and certification including meeting and/or exceeding CME requirements.
Efficient, organized and accurate.
Able to travel to and from clinic locations and in the community, with a valid driver's license.
Able to utilize Microsoft applications, video teleconferencing platforms and is able to learn new skills in electronic documentation.

Responsibilities

Ensures Hamakua-Kohala Health is providing high quality care services.
Assist patients through the healthcare system by acting as a patient advocate and navigator.
Works in collaboration with providers and nursing staff, patients and their families to promote timely access to appropriate care, increase utilization of preventive care, reduce emergency room utilization and hospital re-admission, connect patients to relevant community resources, and facilitate transition from emergency room and hospitalization to follow up appointment at Hamakua-Kohala Health.
Manage databases of assigned insurance carriers to identify existing care gaps and promote patient compliance.
Participates as part of the team for data collection, health outcomes reporting, clinical audits, identification of gaps in care, and programmatic evaluation related to Care Coordination.
Participate in Patient-Centered Medical Home quality improvement initiatives.
Manages a caseload of prenatal patients. Coordinates services and provides case management.
Facilitates education on infant care, breastfeeding, and postpartum health.
Ensure patients complete required prenatal labs and obstetrical imaging.
Assists patients post-delivery by obtaining hospital birthing records, recording Apgar scores, and birth weights, assisting with FLMA and maternity leave paperwork, and conducting follow-up outreach to encourage postpartum appointments for 1 year postpartum.
Facilitates referrals for clinically indicated services outside of HKH.
Conducts outreach and supports patients, including home visits.
Track the maternal patients in the AZARA OB module.
Performs other duties as assigned.