Materials Test Technician at Antioch Warehouse

ClearCaptions LLC•Nashville, TN

12d•$21 - $22•Onsite

About The Position

ClearCaptions is seeking a Materials Test Technician for their Antioch, TN warehouse. This role is crucial in ensuring the quality and functionality of returned senior-focused communication devices. The company is dedicated to improving the lives of seniors and their caregivers through innovative technology, focusing on enhanced automatic speech recognition and human captioning. ClearCaptions is an FCC-certified provider committed to privacy, security, and exceeding customer expectations. The ideal candidate will be adaptable, thrive in a fast-paced environment, and possess strong problem-solving skills within a collaborative culture. They should be motivated to innovate and align with the company's core values of Integrity, Accountability, Collaboration, Service, and Quality.

Requirements

High School Diploma or GED (General Education Degree) preferred.
Working knowledge of mobile devices including but not limited to cell phones and tablets.
Ability to learn new programs and software with generalized training.
Working knowledge of Windows OS.
Working knowledge of IOS.
Functional ability to use MS Office Suite.
Knowledge of home networking including but not limited to navigating routers.
Ability to actively use available resources to find solutions (e.g., Internet, case notes, etc).
General knowledge of computers and related peripherals.
Basic knowledge of warehouse operations and rules.
Ability to work under limited supervision.
General knowledge of proper sanitization and health guidelines as they apply to resending phones, accessories, etc., to the public.
General knowledge in technical writing.
Basic knowledge of VPN and firewalls.
Excellent verbal and written communication skills, presentation, and problem-solving skills.
Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
Willingness and ability to work flexible hours.
Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams).

Responsibilities

Perform functional testing on returned phones, including audio, connections, and OS.
Conduct cosmetic inspections to identify defects or physical damage.
Perform reverse engineering on Caption Phones, including disassembly, examination, and analysis of manufacturing defects.
Work closely with the company engineer and development department.
Provide disposition of returned phones based on company grading and customer needs.
Receive returned phones from shipping and perform cosmetic inspection.
Grade all returned company assets (cosmetically) for refurbishment and/or E-Waste.
Ensure all functions of tested assets are Equivalent to New (ETN) before releasing to customers.
Ensure tested and cosmetically sound asset parts (handsets, power adapters, curly cords, stands) are available in Finished Goods Inventory (FGI) for customer requests.
Test parameters as needed to reflect potential bugs found, reported, or issues relayed from the field to assist in narrowing down issues.
Compile detailed findings and send them to the Manager and other Departments as per protocol.
Report findings on returned phones to the Engineering Department, including audio issues, potential bugs, caption complaints, and cosmetic defects.
Verify RMA cases meet the minimum requirements for Triage to process requests from Support.
Present findings to Departments in a clear and comprehensive manner, covering bug reports, system issues, training opportunities, and process improvements.
Monitor unusual account activity discovered in daily implementation jobs that may impact duties.
Collaborate with other departments and management to find prompt solutions or workarounds for issues preventing the Triage process.
Act and react promptly to additional requests from Management without impacting daily responsibilities.