Material Handler - Clerk

DSV • Monroe Township, OH

9d • Onsite

About The Position

DSV is seeking to fill 3 Material Handler - Clerk positions. These roles involve carrying out customer service activities in a prompt, courteous, and effective manner. A major responsibility is the timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The role is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time. The company is a global leader in transport and logistics, with a vision to create long-term, sustainable growth and value for its customers, employees, shareholders, and society. DSV has close to 150,000 employees in over 90 countries.

Requirements

• Must have a high school diploma or general education degree (GED).
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
• Basic computer skills
• Working knowledge of computerized applications (Microsoft Suites)
• English (reading, writing, verbal)
• Basic level mathematical skills
• Strong attention to detail accuracy and accomplish job task in a timely manner.
• Good verbal and written communication skills.

Nice To Haves

• Previous customer service experience including phone calls, and operating office equipment.

Responsibilities

• Process all customer orders in a timely and accurate manner.
• Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.
• Coordinate special, last minute shipping requests with the operation department, expediting any order as necessary.
• Prioritize customer orders according to scheduled pick-up time or pier cutoff.
• Furnish shipping and tracking information as required.
• Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements.
• Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.
• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assist in resolving any discrepancies.
• Collect all documentation for inbound freight and route to the proper record-keeping unit.
• Comply with all DSV Work Instructions.
• Use the appropriate documentation to ensure that all products and orders are received, handled, and shipped correctly.
• Verify that products and/or orders meet quality standards, including reporting any damages or discrepancies.
• Stack, package, shrink wrap, and label product(s).
• Execute all safety protocols and accomplish all job tasks in a manner that promotes safety.
• Ensure the cleanliness and orderliness of the facility.
• Maintain a clean, neat, orderly work area, and assist in security of the warehouse.
• Comply with all Standard Operating Procedures, corporate and site-specific policies, safety rules, and OSHA/MSDS Standards.
• Perform other clerical duties, including backup support as assigned.
• Perform other duties as assigned.
• Work overtime as dictated by business whether mandatory or voluntary.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED