Material Damage Specialist

Alternative Claims Management•San Antonio, TX

3d•Remote

About The Position

We are a damage recovery expert (not an insurance agency) negotiating the recovery of insurance claims on behalf of business clients in a variety of industries including rentals, loaner cars, construction, emergency response, transportation firms, municipalities, and specialty vehicles. This is a very unique role specific to our industry. As someone with the right experience to succeed in this position, you may have held roles in the past such as Data Entry, Claims Handling, or Customer Service Representative. You are a professional with a positive and friendly attitude who is well organized and detailed oriented and has persistence and the ability to work through and solve problems. You work independently, prioritizing responsibilities, and managing your time accordingly. You have great verbal, written, and active listening skills. You are able to use logic and reasoning to identify approaches and solutions to problems.

Requirements

Minimum 1-year in Claims or Customer Service setting
Effective verbal and written communication skills
Precise data entry skills
Exceptional typing skills
General office skills, computer proficiency and basic math
Ability to effectively manage own time and coordinate various tasks simultaneously
Active listening skills
Operating systems (Windows and MacOS) experience
Office suites (Microsoft Office, G Suite) experience
Be well organized and detailed oriented
Persistence and the ability to work through and solve problems
Demonstrate professionalism have a positive and friendly attitude
Ability to remain calm and professional when speaking with difficult callers
Critical thinking and ability to use logic and reasoning to identify approaches and solutions to problems

Nice To Haves

Experience in Salesforce reporting preferred

Responsibilities

Accurately assessing, billing, generating demand letters, and routing claims to the Damage Recovery team.
Reviewing all assigned claims, ICAR requests, and Photoscope requests.
Beginning the initial claims process, data entry, payment demand creation and inbound/outbound calls for insurance verification.
Delivering superior client service that is courteous, accurate and prompt all while working in a fast paced and ever-changing environment.
Working on a team basis, prioritizing responsibilities, and managing own workload as well as assisting Team Members as needed.
Maintaining a high level of customer service to both internal and external customers by returning phone calls and acknowledging correspondence in an appropriate timeframe.
Effectively and accurately evaluating data on all new claim submissions.
Reviewing and auditing claims that meet the criteria for the ICAR program and total loss processing.
Ordering and processing independent appraisals on claims that meet the criteria for the ICAR program as needed.
Updating and maintaining various reports for the department’s needs.
Completing evaluations for hard hits and making judgment calls or decisions regarding billing.
Conducting initial calls to report claims to insurance companies and confirm coverage as well as contacting all parties involved to confirm damages and to verify insurance policy info.
Processing payment demands and letters to parties involved, insurance companies, attorneys, and other representatives of the involved parties.
Documenting clearly and concisely all relevant activity on all files and making recommendations for additional activity as appropriate.
Communicating and escalating claims with high degree of difficulty to Operations Manager.
Performing other duties as assigned by the Operations Manager.