Material Damage Specialist

Solera

1d • Remote

About The Position

Solera is a global leader in data and software services focused on transforming the vehicle lifecycle into a connected digital experience, also providing products and services to protect homes and digital identities. The company processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries, supported by 6,500 team members dedicated to an innovative culture. Solera is seeking an experienced Material Damage Specialist (MDS) who is highly competitive, possesses an entrepreneurial mindset with a team-first attitude, is willing to execute their role, and can adapt between leading and following as needed.

Requirements

• Minimum of 3 years of prior experience with insurance carrier, automotive appraisal or body shop estimating and /or reviewing.
• Current home state adjuster license or designated home state if your home state does not offer a license.
• High school diploma is required.
• Strong knowledge of electronic estimating software and ability to multi-task using multiple computer applications and multiple systems.
• Good verbal and written communication skills and can effectively utilize email to send and receive messages.
• Strong analytical and mathematical ability.
• Ability to work independently from a virtual office without direct supervision.
• Possess skills / dimensions including interpersonal orientation, deductive problem solving, written/oral expression, behavioral flexibility, work ethic, attention to detail, frustration tolerance, and teamwork.
• Ability to sit for multiple hours at a time and to work multiple hours a day at a computer keyboard.
• Ability to remain alert and focused during the work day.
• Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship.

Nice To Haves

• Specialty/heavy equipment appraisal experience is desirable.
• Advanced education, training and experience beyond high school level is preferred.

Responsibilities

• Consistently deliver client Auto Physical Damage appraisals/audits/evaluations and contacts in full conformance with state and federal regulations, defined process requirements, quality standards and business rules.
• Exercise appropriate discretion and judgment based upon your advanced auto physical damage knowledge.
• Maintain and improve service delivery that meets or exceeds contractual service level agreements (SLAs).
• Utilize advanced negotiation skills to improve dispute resolution with shops, carriers and claimants while controlling indemnity accuracy and overall costs.
• Drive to maintain required productivity standards while identifying ways to improve operational efficiencies through technology or process improvements.
• Maintain current home state and other company required licensing through ongoing professional development and continuing education.
• Maintain reliable high-speed internet connection to work virtually.
• Contribute to a safe and healthy work environment by utilizing tools and equipment in the most ergonomically desirable manner, consistently adhering to safety policies and procedures, and promoting safety awareness among co-workers.
• All other related and/or additional responsibilities that may be required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees