Matcha Bar Shift Lead

Vale Concepts•Phoenix, AZ

9d•Hybrid

About The Position

This is a hands-on field leadership position supporting Vale's Mobile Matcha Bars across the Phoenix market. Rather than being stationed at one location for an entire shift, you'll move between active bars, check in with teams, coach Matcha Ambassadors, troubleshoot issues, and make sure we're consistently delivering the level of hospitality and quality we expect at Vale. You'll essentially be the first point of escalation in the field during your shifts. That could mean helping with a staffing issue, coaching an Ambassador, resolving a guest concern, addressing an equipment or inventory problem, or jumping behind a bar yourself when a team needs additional support. You'll work closely with our Phoenix Market Lead, but we're looking for someone who can make good day-to-day decisions independently and take ownership of what is happening across the area.

Requirements

Previous leadership experience in hospitality, food service, retail, events, or multi-location operations
Experience training, coaching, and holding hourly employees accountable
Strong communication, organization, and problem-solving skills
Sound judgment and the confidence to make decisions without constant direction
Strong commitment to hospitality and the guest experience
Ability to move between multiple locations and adjust priorities throughout the day
Ability to remain calm and solutions-focused in a fast-moving environment
Strong attention to detail and commitment to operational consistency
Comfortable using scheduling, communication, checklist, and reporting tools
Ability to work independently while maintaining close communication with market leadership
Reliable transportation and a valid driver’s license
Frequent travel between Mobile Matcha Bar locations throughout the Phoenix area
Ability to stand and walk for extended periods
Ability to safely lift and carry up to 40 pounds
Willingness to work indoors and outdoors in Phoenix weather conditions
Availability during peak operating periods, including mornings, evenings, weekends, and holidays as business needs require
Flexibility to work a schedule that may change based on weekly activations and deployment needs

Responsibilities

Oversee multiple active Mobile Matcha Bars during a shift
Move between locations based on where support is needed
Make decisions and troubleshoot issues without needing constant direction
Keep the Phoenix Market Lead informed about important issues or trends
Step into bar operations yourself when necessary
Coach Matcha Ambassadors in real time
Recognize great performance while also being comfortable addressing issues
Set expectations around hospitality, attendance, teamwork, quality, and professionalism
Help onboard and develop newer team members
Create a positive culture while still holding people accountable
Model the hospitality we expect from Matcha Ambassadors
Observe how teams interact with guests and provide feedback
Handle guest concerns and service recovery
Make sure every location represents Vale consistently
Make sure bars are clean, stocked, operational, and opening on time
Monitor product, inventory, equipment, cleanliness, and food-safety standards
Catch issues early and either solve or appropriately escalate them
Identify recurring problems and suggest better ways of doing things