Master Upholstery Repair Technician

FURNITURELAND SOUTH INC•Jamestown, NC

1d•Onsite

About The Position

The Master Upholstery Repair Technician is responsible for ensuring upholstered furniture is repaired in the most effective and efficient manner, with a strong focus on identifying and correcting damaged or defective pieces prior to leaving the facility. This role ensures all upholstered furniture meets or exceeds industry standards by utilizing appropriate tools, materials, and techniques within established turnaround expectations. The Master Upholstery Repair Technician also plays a critical role in training and mentoring Upholstery Technicians and Junior Repair Technicians to support consistent quality, skill development, and team performance.

Requirements

High School Diploma or GED
Knowledge to determine damage versus defects in furniture and Upholstery
Ability to repair upholstered furniture to industry standards
Knowledge of all aspects of Upholstery, including motion upholstery, i.e. mechanical / power.
Minimum 3 years of experience in a furniture repair environment
Ability to accurately identify and match colors and finishes for upholstery repairs
Clean MVR – able to drive company repair van
Detail oriented with an aptitude for multi-tasking
Must be highly motivated and dependable
Able to work in a fast-paced environment, mindful of safety at all times
Communicates concerns and shares ideas with management
Ability to lift and carry objects weighing at least 75 lbs.
Ability to push, pull, and maneuver 200–300 lbs. using a dolly or hand truck.
Ability to stand, walk, lift, and perform repetitive tasks for extended periods (up to 8 hours).
Frequent reaching, handling, fingering, and use of hand tools.
Ability to effectively communicate work‑related information with team members and associates through appropriate communication methods, including in person, radio, and telephone

Nice To Haves

3 Years Experience In All Aspects Of Upholstering. Framing, Pattern Cutting and Sewing, Motion Repair & Mech Installation, Panel Installation and Upholstering

Responsibilities

Ability to use a commercial sewing machine and cleaning equipment
Work with all types of upholstery and upholstered items
Work with powered and manual hand tools to repair upholstered items
Ability to fabricate and / or repair frames and install mechanisms
Knowledge of paint and stain colors for touch-ups to case goods and upholstery legs
Ability to interact with multi-tasked inspectors to achieve minimal bumped pieces on trips
Capable of handling minor case good repair through sanding, gluing, and utilizing shop supplies and tools necessary for a quick fix on surface scratches, packing marks, and minor damage to produce an industry standard product
Ability to determine manufacturer’s defects versus transit damage
Capable of learning when and how to write up a manufacturer’s debit
Communicates with Service and Sales associates on upholstery concerns and tasks
Makes local service calls in our Shop service call van.
Scan product with RF scanning devices
Dispose of trash/cardboard into baler/compactor and clean work area
Ability to train and mentor New Upholstery Technicians, and Junior Repair Technicians
Ability to use hand tools and shop supplies for quick fix repairs
Willingness to complete off campus Shop workorders in customers home.