Master Technician

Gemba Automotive•Mesa, AZ

17h•Onsite

About The Position

A Master Technician at Gemba Automotive is the pinnacle of technical expertise and shop leadership. This role focuses on expert diagnosis, comprehensive repairs, and guiding the team to achieve the highest standards of quality and efficiency. Success in this role requires advanced skills, a commitment to mentorship, and an unwavering focus on delivering exceptional results.

Requirements

Perform expert diagnostics with precision, minimizing misdiagnoses and unnecessary repairs.
Complete comprehensive repairs efficiently and to the highest standards of quality and safety.
Contribute to the development of junior technicians, improving overall team performance.
Support the team in maintaining high customer satisfaction scores, measured through reviews and feedback.
Ensure all vehicles pass thorough quality control checks and meet safety standards.
Demonstrate mastery of advanced technical skills through ongoing certifications and training.
A Master Technician at Gemba Automotive is more than a highly skilled technician—they are a leader, mentor, and trusted expert dedicated to maintaining excellence and innovation in the shop.

Responsibilities

Perform advanced diagnostic tasks to identify and resolve complex issues across all vehicle systems, including electrical, engine, transmission, and drivability concerns.
Use state-of-the-art diagnostic tools and techniques to pinpoint root causes quickly and accurately.
Provide technical guidance to technicians for troubleshooting challenging problems.
Complete in-depth repairs on all types of systems and components, ensuring reliability and safety.
Follow diagnostic results to perform repairs that address the precise issue, maintaining high standards of accuracy.
Act as a role model and leader within the shop, fostering a culture of excellence and teamwork.
Mentor less experienced technicians, sharing knowledge and best practices to support their growth.
Assist the shop foreman with coordinating workflow and maintaining an efficient work environment.
Provide expertise to service advisors and other team members regarding repair options, timelines, and costs.
Stay up to date with the latest industry developments to ensure the shop employs cutting-edge techniques and tools.
Record all services performed, diagnostic steps, and parts used with precision in repair orders.
Document recommendations for additional repairs or maintenance to maintain customer vehicles in top condition.
Conduct post-repair quality checks and test drives to verify that repairs were completed correctly.
Ensure all work meets or exceeds safety and performance standards before releasing vehicles to customers.
Commit to professional growth by pursuing ongoing certifications, including advanced ASE levels, and attending technical training.
Share newly acquired knowledge with the team to elevate the shop’s collective expertise.