Master Technician
About The Position
JOB SUMMARY: Provide failure analysis and technical information support to the service department. Research and solve technical problems for Caterpillar and allied product line. Develop and maintain positive working relationships with Empire technical problem-solving personnel. Train technicians on troubleshooting techniques. ESSENTIAL FUNCTIONS: Research, analyze and correct product problems. Make decisions on the actions to take to solve product problems. Participate in factory engineer field visits. Inspect failed parts and consult as needed with the Technical Resources department. Create troubleshooting aids for specific products or systems. Resolve technical and repetitive problems. Counsel others on interpretation of CAT parts reusability guidelines. Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards. ADDITIONAL RESPONSIBILITIES: Assist others in using CAT failure analysis training. Perform scrap barrel analysis as needed.Assist with the design of in-the-field customer attachments. Minimize product liability by correct design and installation of customer attachments. Maintain mast technical files and technical information bulletins. Acquire blueprints as needed. Provide feedback internally to drive change sufficient to meet market demands. Provide valuable customer service solutions. Work within and promote corporate values.
Requirements
- Must be a motivated self-starter.
- Must have sufficient mechanical knowledge to understand scope of project.
- Strong troubleshooting and failure analysis skills.
- Ability to maintain consistent attendance.
- Proof of high school diploma or General Education Degree (GED).
- Minimum 5 years serviceperson experience.
- Degree or working knowledge in Mechanical engineering.
- Must comprehend computer-based programs (SIS, SIMS etc.)
- Must be able to communicate (speak, read, comprehend, write) in English.
Responsibilities
- Provide failure analysis and technical information support to the service department.
- Research and solve technical problems for Caterpillar and allied product line.
- Develop and maintain positive working relationships with Empire technical problem-solving personnel.
- Train technicians on troubleshooting techniques.
- Research, analyze and correct product problems.
- Make decisions on the actions to take to solve product problems.
- Participate in factory engineer field visits.
- Inspect failed parts and consult as needed with the Technical Resources department.
- Create troubleshooting aids for specific products or systems.
- Resolve technical and repetitive problems.
- Counsel others on interpretation of CAT parts reusability guidelines.
- Work safely at all times.
- Adhere to all applicable safety policies.
- Comply with all company policies, procedures and standards.
- Assist others in using CAT failure analysis training.
- Perform scrap barrel analysis as needed.
- Assist with the design of in-the-field customer attachments.
- Minimize product liability by correct design and installation of customer attachments.
- Maintain mast technical files and technical information bulletins.
- Acquire blueprints as needed.
- Provide feedback internally to drive change sufficient to meet market demands.
- Provide valuable customer service solutions.
- Work within and promote corporate values.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
