Master Scheduler

Thales • Orlando, FL

24d • $58,616 - $97,758 • Onsite

About The Position

Thales is seeking a Master Scheduler for Aviation Global Services (AGS) in the Americas region. As part of Global Supply Chain, this role creates, implements, and manages short-term master schedules supporting dock-to-dock, in-house, and subcontractor flows. The scheduler translates demand forecasts into monthly, weekly, and daily schedules and prepares data to support Sales and Operations Planning (S&OP), while coordinating scheduling updates and issue resolution between operations and commercial functions.

The role develops and maintains schedules that account for customer Service Level Agreements, turnaround and lead times, available capacity, drop-in requests, and customer priorities. It works closely with supply chain functions, customer support, repair line management, and support teams to maintain the schedule, balance work across functions and shifts, and optimize throughput and internal resource utilization.

The Master Scheduler reviews schedule performance, conducts root cause analyses of adherence gaps, and facilitates or implements process improvements. The role leads daily cross-functional reviews, stand-up meetings, and Gemba walks, serves as the central point of contact for schedule-related matters within the Flow Team, and represents Supply Chain at Flow and Lead Team meetings as required. The position is based onsite in Orlando, Florida, and may require domestic travel up to 5%.

Requirements

• Bachelor’s degree in Supply Chain, Engineering, Business, Finance, Economics, or a related field; equivalent combinations of education and experience may be considered.
• Exposure to logistics or operations environments.
• Strong understanding of project scope, technical requirements, schedules, and financials, with the ability to develop project plans, establish quality control goals, identify lessons learned, and drive assignments to completion.
• Leadership, collaboration, and interpersonal skills, including consulting, negotiation, persuasion, influencing, constructive confrontation, and conflict resolution.
• Ability to communicate effectively verbally and in writing across organizational levels, including executive-level presentations.
• Strong analytical, strategic, critical-thinking, organizational, and problem-solving capabilities, with attention to detail and a results orientation.
• Ability to use data to simplify complex challenges, develop creative solutions, and implement performance improvements.
• High proficiency in Microsoft Office applications, including PowerPoint, Excel, Word, Outlook, SharePoint, and MS Teams.
• Self-starter with a positive, entrepreneurial mindset, strong work ethic, integrity, personal accountability, reliability, motivation, and commitment to excellence.
• Ability to manage competing priorities, disruptions, ambiguity, and change in a fast-paced, high-pressure, multinational, and multicultural environment.
• Ability to support an Aircraft on Ground (AOG) environment, including nontraditional office hours, on-call responsibilities, nights, weekends, and elevated stress levels.
• Legally authorized to work in the United States for any employer at the time of hire; the position is not eligible for visa sponsorship or sponsorship assumption.

Responsibilities

• Publish and manage the Master Schedule for assigned areas, using industry scheduling best practices and the functions of the applicable scheduling tools.
• Lead daily meetings to monitor adherence to the published schedule, identify bottlenecks, implement mitigation strategies, and resolve scheduling constraints.
• Coordinate interdepartmental activities to assess operational plans against capacity and other constraints, and take corrective action as needed.
• Extract raw data from ERP systems for data mining and analysis, and develop, manage, and monitor KPIs and metrics for schedule adherence and operational performance.
• Identify shipments at risk of missing delivery commitments, communicate potential delays, follow escalation procedures, and assist with resolution.
• Identify and implement continuous improvement opportunities, measure their effectiveness, and develop or enhance processes, work instructions, and procedures.
• Build and maintain schedules that account for customer SLAs, turnaround times, lead times, capacity, drop-in requests, and customer priorities.
• Coordinate with supply chain functions, customer support, repair line management, and support teams to maintain the Master Schedule and balance work across functions, shifts, and days.
• Conduct line-by-line post-mortem schedule reviews and root cause analyses of schedule adherence gaps.
• Lead cross-functional reviews, stand-up meetings, and Gemba walks to support schedule execution.
• Serve as the central point of communication for schedule-related matters within the Flow Team and represent Supply Chain at Flow and Lead Team meetings as required.

Benefits

• Elective health, dental, and vision insurance.
• Flexible Spending Account and Health Savings Account options.
• Voluntary Life and AD&D, Whole Group Life with Long-Term Care, Critical Illness, Hospital Indemnity, and Accident Insurance.
• Legal Plan, Identity Theft coverage, and Pet Insurance.
• Retirement Savings Plan after 30 days of employment, with a company contribution and match and no vesting period.
• Company-paid holidays and Paid Time Off.
• Company-provided Life Insurance, AD&D, Disability coverage, Employee Assistance Plan, and Well-being Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level