Master Scheduler /Customer Service Representatives

Kendrick Plastics • Grand Rapids, MI

80d

About The Position

Kendrick Plastics is seeking a Master Scheduler to manage customer demand, shipping schedules, inventory planning, and customer-specific requirements while ensuring exceptional customer performance ratings. This role is critical to maintaining strong customer relationships, supporting operational excellence, and ensuring on-time delivery in a fast-paced automotive manufacturing environment.

Requirements

• Bachelor's degree in Supply Chain Management, Industrial Engineering, Business Administration, or a related field, or 5+ years of experience in production scheduling, customer scheduling, or master scheduling within a manufacturing environment.
• Experience with ERP systems and scheduling software.
• Strong analytical, planning, and problem-solving skills.
• Ability to interpret complex data and make informed decisions.

Nice To Haves

• Plex experience.
• Automotive manufacturing experience.
• Advanced Microsoft Excel skills, including pivot tables, macros, and data visualization.
• Experience in high-volume, fast-paced production environments.
• Strong written and verbal communication skills.
• Proven ability to work effectively with customers, suppliers, and cross-functional teams.

Responsibilities

• Manage customer demand planning, forecasting, and inventory levels.
• Monitor customer EDI and ERP systems, identifying and resolving issues that may impact delivery performance.
• Coordinate customer shipment schedules, delivery routing, and order maintenance.
• Serve as a customer point of contact and provide proactive communication regarding delivery risks and supply concerns.
• Track inbound and outbound premium freight costs.
• Collaborate with customers, suppliers, and internal teams to resolve issues quickly and effectively.
• Support engineering changes (ECNs), product launches, and obsolescence planning.
• Develop inventory plans for raw materials, work in process (WIP), and finished goods.
• Maintain ERP data integrity, item parameters, customer information, and product data.
• Participate in cycle counts and physical inventory activities.
• Establish and maintain freight routing strategies to meet delivery and cost objectives.

Benefits

• 401(k) with 6% company match.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Health Savings Account (HSA) with employer contribution.
• Paid time off.
• Life insurance.
• Flexible spending accounts (FSA).
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time