Customer Service Representatives

Cranney Home Services • Danvers, MA

6d • Onsite

About The Position

Cranney Home Services is hiring a Customer Service Representative to greet incoming callers and process appointments for the business. The role provides professional, friendly, and urgent assistance, accurately communicating information to customers and internal teams using scripts and other internal resources to schedule technician appointments. The position is based in the office Monday through Friday from 9:30 a.m. to 6:00 p.m. Applicants must be Massachusetts residents.

Requirements

• At least 3–5 years of customer service experience.
• At least 3 years of call center experience.
• Ability to use and understand different computer systems.
• Strong computer skills.
• Ability to multitask.
• Must be a resident of Massachusetts.

Nice To Haves

• ServiceTitan experience.
• Industry knowledge.
• Experience with an IVR phone system.

Responsibilities

• Answer incoming customer calls promptly and professionally, addressing customer needs and booking technician appointments.
• Meet call center opportunity expectations for appointment setting.
• Consistently use established tools, scripts, and systems to book appointments.
• Follow department procedures to support consistent sales performance.
• Log in to systems in a timely manner.
• Make follow-up calls to customers to check satisfaction with technicians’ service.
• Review invoices to ensure technicians entered correct payment and order information for accounting.
• Make outbound calls to new and existing customers.
• Perform other duties as assigned.

Benefits

• 75% paid healthcare coverage for the employee and family.
• 50% paid dental insurance.
• 100% paid vision insurance.
• Company-paid life insurance.
• Wellness reimbursement.
• Employee Assistance Program (EAP).
• Flexible Spending Account (FSA).
• Short-term and long-term disability.
• Fidelity 401(k) with a 4% company match.
• Employee referral bonus.
• Paid time off (PTO) and sick time.
• Major holidays off.
• Bonus opportunities.
• Supportive, close-knit team environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed