Master Scheduler

SSM Health • St. Louis, MO

26d • Onsite

About The Position

Under immediate supervision, responds to phone calls received to the Call Center; registers patient demographic and insurance information; schedules patient appointments; responds with information, assistance, or transfers the call to appropriate person or department; researches and documents patient information to facilitate appointment scheduling. Maintains guidelines for Patient Scheduling, Master Scheduling and Referral.

Requirements

• High School diploma/GED or 10 years of work experience.
• One year experience
• Prior experience with EPIC scheduling or template editing preferred.
• Must have ability to multitask and time-management skills.

Responsibilities

• Coordinates system build, testing, workflow analysis, training, onsite support, provider template and protocol management.
• Creates master scheduling templates for new and existing providers. Makes changes in order to optimize patient access and provider productivity. Collaborates with managers and providers to find an optimal schedule for providers. Performs daily edits. Ensures adherence to the Master Schedule policy.
• Works various call/referral lists, and provides coverage of Patient Scheduling, as needed.
• Maintains guidelines for Patient Scheduling, Master Scheduling and Referral.
• Other duties as assigned.

Benefits

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED