Master Scheduler

Thales • Orlando, FL

7d • Onsite

About The Position

Thales is seeking a Master Scheduler for Aviation Global Services (AGS) in the Americas region. As part of Global Supply Chain, this role creates, implements, and manages short-term master schedules for dock-to-dock, in-house, and subcontractor flows. The scheduler translates demand forecasts into monthly, weekly, and daily schedules and prepares data to support Sales and Operations Planning (S&OP), while coordinating scheduling updates and issue resolution between operations and commercial functions.

The role builds and maintains schedules that account for customer Service Level Agreements, turnaround and lead times, available capacity, drop-in requests, and customer priorities to maximize throughput. The scheduler collaborates with supply chain functions, customer support, repair line management, and other support teams, and balances work across functions, shifts, and days to optimize throughput and internal resource utilization. The position also reviews schedule performance, conducts root cause analysis of adherence gaps, and leads process improvements and daily cross-functional reviews to support execution. It serves as the central point of communication for schedule matters within the Flow Team and represents Supply Chain at Flow and Lead Team meetings as needed.

The position is based onsite in Orlando, Florida, with core business hours Monday through Friday. It may also require nontraditional hours, on-call responsibilities, nights, and weekends in support of an Aircraft on Ground (AOG) environment. The role requires access to office, specialized work, production, warehouse, and repair-station areas, and may involve domestic travel up to 5%. The reference total target compensation range is $58,615.50–$97,758.00 annually.

Requirements

• Bachelor’s degree in Supply Chain, Engineering, Business, Finance, Economics, or a related field; equivalent combinations of education and experience may be considered.
• Exposure to logistics or operations environments.
• Strong understanding of project scope, technical requirements, schedules, and financials; ability to develop project plans, establish quality-control goals, identify lessons learned, and drive assignments to completion.
• Demonstrated leadership, collaboration, and interpersonal skills, including consulting, negotiation, persuasion, influencing, constructive confrontation, and conflict resolution.
• Effective verbal and written communication across organizational levels, including executive-level presentations; ability to foster accountability and demonstrate servant leadership.
• Strong analytical, strategic, critical-thinking, organizational, and problem-solving skills, with attention to detail, results orientation, and decisiveness.
• Ability to simplify complex challenges, leverage data, develop creative solutions, and implement performance improvements.
• High proficiency with Microsoft Office applications, including PowerPoint, Excel, Word, Outlook, SharePoint, and MS Teams.
• Self-starter with a positive, entrepreneurial mindset, strong work ethic, integrity, accountability, maturity, reliability, motivation, and commitment to excellence.
• Ability to manage competing priorities, disruptions, ambiguity, and change in a fast-paced, high-pressure, multinational, and multicultural environment.
• Agility, flexibility, and adaptability, including ability to support an AOG environment with nontraditional office hours, on-call responsibilities, nights, weekends, and elevated stress levels.
• Must be legally authorized to work in the United States for any employer at the time of hire; visa sponsorship is not available now or in the future.

Responsibilities

• Publish and manage the Master Schedule for assigned areas, using industry scheduling best practices and scheduling-tool functions.
• Lead daily meetings to promote adherence to the published schedule, identify bottlenecks, implement mitigation strategies, and resolve scheduling constraints.
• Coordinate interdepartmental activities to assess operational plans against capacity and other constraints, and take corrective action as needed.
• Extract raw data from ERP systems for data mining and analysis; develop, manage, and monitor KPIs and metrics for schedule adherence and operational performance.
• Identify shipments at risk of missing delivery commitments, communicate potential delays, follow escalation procedures, and assist with resolution.
• Identify and implement continuous-improvement opportunities, measure their effectiveness, and develop or enhance processes, work instructions, and procedures.
• Translate demand forecasts into monthly, weekly, and daily master schedules and prepare data for S&OP.
• Balance work across functions, shifts, and days to optimize throughput and internal resource utilization.
• Conduct line-by-line post-mortem schedule reviews and root cause analyses of schedule-adherence gaps.
• Lead cross-functional reviews, stand-up meetings, and Gemba walks to support schedule execution.
• Serve as the central communication point for schedule-related matters within the Flow Team and represent Supply Chain at Flow and Lead Team meetings as required.

Benefits

• Elective health, dental, and vision coverage; FSA/HSA; voluntary life and AD&D; whole group life with LTC; critical illness, hospital indemnity, and accident insurance; legal plan; identity theft protection; and pet insurance.
• Retirement savings plan available after 30 days, with company contribution and match and no vesting period.
• Company-paid holidays and Paid Time Off.
• Company-provided life insurance, AD&D, disability coverage, Employee Assistance Plan, and Well-being Program.

What This Job Offers

• Job Type: Full-time