Master Scheduler I

SSM Health • St. Louis, MO

3d • Onsite

About The Position

Under immediate supervision, responds to phone calls received to the Call Center; registers patient demographic and insurance information; schedules patient appointments; responds with information, assistance, or transfers the call to appropriate person or department; researches and documents patient information to facilitate appointment scheduling. Maintains guidelines for Patient Scheduling, Master Scheduling and Referral.

Requirements

• High School diploma/GED or 10 years of work experience.
• One year experience
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Nice To Haves

• eventually Remote with qualifying metrics

Responsibilities

• Coordinates system build, testing, workflow analysis, training, onsite support, provider template and protocol management.
• Creates master scheduling templates for new and existing providers.
• Makes changes in order to optimize patient access and provider productivity.
• Collaborates with managers and providers to find an optimal schedule for providers.
• Performs daily edits.
• Ensures adherence to the Master Schedule policy.
• Works various call/referral lists, and provides coverage of Patient Scheduling, as needed.
• Maintains guidelines for Patient Scheduling, Master Scheduling and Referral.
• Other duties as assigned.

Benefits

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED