Master Scheduler 2 (H)

University of Miami•Medley, FL

1d•Remote

About The Position

The Master Scheduler 2 (H) creates and maintains provider schedule templates for all clinics and ancillary services with a goal of maximizing access to providers, balancing patient volumes, and reducing wait times. The incumbent must maintain in-depth knowledge of operational and patient flow for all managed specialties and optimize access to care. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care.

Requirements

High School diploma or equivalent
Minimum 3 years of relevant experience
1 year of Template Builder experience
General knowledge of office procedures and operations.
Skill in data entry with minimal errors.
Ability to accurately prepare and maintain records, files, reports, and correspondence.
Ability to communicate effectively in both oral and written form.
Ability to maintain effective interpersonal relationships.

Responsibilities

Builds and manages provider schedule templates.
Manages scheduling application set up, including creating, updating, and removing templates as needed.
Monitors cancellations of physician clinic schedules and follows up with the assigned scheduling provider.
Manages daily schedule changes to ensure patients are rescheduled efficiently and timely.
Performs quality checks on assigned facility schedules and reports any under-booking or overbooking to management.
Develops and monitors reports on patient volumes, providing metrics to the department leadership to support decision-making.
Monitors and manages requests received from assigned phone lines, email boxes, and software applications used and assures requests are handled in a timely manner.
Communicates any issues to management and actively participates in any corrective activities.
Provides guidance to lower-level schedulers as directed.
Adheres to University and unit-level policies and procedures and safeguards University assets.