Master's Program Coordinator - Electrical and Systems Engineering - Penn Engineering

University of Pennsylvania•Moore, OK

6d•Onsite

About The Position

The Master’s Program Coordinator will work with and under the guidance of the Master’s Program Manager to support all functions serving the Electrical Engineering (EE) Master’s and Systems Engineering (SE) Master’s programs and students in the Electrical and Systems Engineering Department. The Coordinator will work with the Faculty Directors and Master’s Program Manager to provide student advising, support admissions and administer program functions, including initial processing and screening of applicants, onboarding new students, addressing student queries, facilitating student professional development, and fostering student/alumni community.

Requirements

Bachelor's degree and a minimum of two years of related experience or an equivalent combination of education and experience.
Ability to prioritize and multitask.
Excellent written and verbal communication skills.
Excellent interpersonal skills.
Excellent customer service skills.
Strong attention to detail.
Strong organizational skills.
Proficiency in MS Word, Excel and Google Suite.

Nice To Haves

Previous experience in advising and leadership development.
Experience working with student populations.
Experience working in higher education.
Interest and knowledge regarding international affairs and current events.

Responsibilities

Support admissions process for EE Master’s and SE Master’s students, including initial applicant reviews and coordinating decision processing with faculty directors.
Coordinate New Student Orientations (NSO) and onboarding processes.
Prepare handouts, presentation slides, and coordinate speakers for NSO.
Create and update relevant program information for NSO based on student feedback and advising experience.
Communicate outcomes of key processes and events to faculty and students.
Manage prospective student inquiries and develop recruitment methods with faculty directors.
Collect student experiences and update website information for recruitment purposes.
Improve and develop communication channels to address prospective student questions.
Advise EE and SE Master’s students in academic options, course requirements, and other program requirements.
Interpret and implement program policies.
Perform degree audits and support graduation ceremonies.
Serve as front-line student contact, coordinating with faculty, Office of Academic Services, and campus resources for additional student support.
Support resolution of serious student issues by connecting them to appropriate partners.
Hold daily availability for student advising sessions.
Administer all aspects of EE Master’s and SE Master’s program functions, including review of Academic Reduced Course Load (RCL) requests, petitions, and transfer credits.
Use communication tools to increase transparency of program requirements, expectations, and outcomes.
Work with supervisor and faculty to update documentation of processes, enhance data collection and analysis, and increase efficiency.
Manage and develop events and practices that support student connections to each other, staff, faculty, and alumni.
Serve as department ambassador at events to connect with students and create a welcoming environment.
Work with University’s Career Services, SEAS Development, faculty, and students/alumni to facilitate student professional development and build industry connections.
Develop tools to expose students to career options.
Coordinate with SEAS Development office to encourage student engagement with their resources and events.
Foster and maintain connection with graduates and track alumni information.

Benefits

Excellent healthcare benefits for employees and their families.
Tuition benefits for employees and their families.
Generous retirement benefits.
Wide variety of professional development opportunities.
Supportive work and family benefits.
Wealth of health and wellness programs and resources.
Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits.
Flexible spending accounts for health care and dependent care expenses.
Tuition assistance for employees, spouses, and dependent children at Penn and other institutions.
Retirement plans (Basic, Matching, and Supplemental) with pre-tax or Roth options through TIAA and Vanguard.
Substantial amount of time away from work (vacations, personal affairs, illness, family time).
Long-Term Care Insurance.
Wellness and Work-life Resources.
Professional and Personal Development resources.
Access to a wide range of University resources, cultural and recreational activities.
Discounts on arts and entertainment, transportation, mortgages, new cars, cellular phone service plans, movie tickets, and theme parks.
Flexible Work Hours.
Penn Home Ownership Services (forgivable loan for eligible employees).
Adoption Assistance.