master roaster, 1st Shift
About The Position
The Master Roaster contributes to Starbucks’ success by operating the automated Advanced Coffee Roasting System (ACRS) for green, roasted, or ground coffee and adjusting roasting schedules to meet immediate and future packaging requirements. The role serves as a lead plant resource for roasting-system troubleshooting and incident investigation, while helping develop ACRS operators and technicians through training, coaching, and mentoring. The Master Roaster also monitors quality and operational metrics, supports process improvements, and helps ensure compliance with Starbucks roast profiles, quality standards, and safety protocols. The position involves assessing production schedules against loading, roasting, and packaging status; maintaining packaging-machine uptime while avoiding coffee-aging and degassing issues; and supporting cost-reduction goals by reducing downtime, scrap, and product that does not meet specifications. The Master Roaster participates in cuppings and other sensory evaluations, develops expertise in roast theory and green-to-cup processing, and uses that knowledge to improve processes and coffee quality. The role may require up to 15% travel and roast qualification work with domestic and international co-manufacturers.
Requirements
- More than five years of Starbucks ACRS operator or technician experience.
- Basic math skills.
- Ability to follow verbal directions.
- Ability to understand written policies, guidelines, specifications, and safety standards.
- Proficiency in Microsoft Windows, Excel, and internet environments.
- Mechanical aptitude to troubleshoot machine failures and make adjustments.
- Familiarity with BRC or equivalent standards, Good Manufacturing Practices (GMP), Hazard Analysis and Critical Control Points (HACCP), and air-quality standards.
- Ability to work in accordance with quality, safety, and sanitation standards, policies, and guidelines.
- Written, verbal, and presentation skills.
- Up to 15% travel.
Nice To Haves
- Experience operating manual and automated processing equipment using personal-computer-based control systems.
- Experience gathering, recording, and reporting operational and quality metrics through manual or automated systems.
- Experience in a regulated food-manufacturing environment.
- Experience performing quality tests using analytical tools.
Responsibilities
- Educate ACRS operators and technicians on roast theory, roast-improvement techniques, and fine-tuning roast parameters.
- Assess training needs, provide feedback to the supervisor, and coach and mentor ACRS technicians and operators.
- Audit and document silo and system status and other quality benchmarks.
- Perform troubleshooting, preventive maintenance, and sanitation procedures.
- Compile data, identify trends, and support maintenance and engineering partners in continuous improvement efforts.
- Conduct internal recall investigations for products that do not meet specifications.
- Apply roast-theory expertise to improve processes.
- Act as the plant’s lead resource for roasting-system troubleshooting and incident investigation.
- Identify and promptly escalate roasting, equipment, and quality problems to the quality team, master roasters, and plant leadership.
- Participate in weekly roasting-upset discussions and help identify technical, mechanical, and operational problems.
- Participate in improving plant roaster preventive-maintenance procedures.
- Gather, record, and report operational and quality metrics to reduce misses and NIS coffees.
- Ensure compliance with Starbucks roast profiles and participate in weekly cuppings with the green coffee department to develop and maintain coffee.
- Monitor how roast curves contribute to flavor profiles and participate in the OSE panel to refine sensory skills and understand the effects of process deviations.
- Maintain regular and consistent attendance and punctuality.
- Perform roast qualification duties with domestic and foreign co-manufacturers when required.
- Operate the green, roasted, or ground coffee platform of the ACRS.
- Assess current and future schedule requirements against actual loading, roasting, and packaging status, and modify the roasting schedule as needed.
- Maintain optimum packaging-machine uptime while avoiding coffee-aging and degassing issues.
- Identify and act on roadblocks and process improvements to reduce downtime, scrap, and product that does not meet specifications.
- Re-blend coffee in accordance with established guidelines.
- Develop strong knowledge of green-to-cup processing.
- Recognize, understand, and educate others as needed on Starbucks safety and quality standards and protocols.
- Maintain records.
Benefits
- Medical, dental, and vision insurance.
- Basic and supplemental life insurance and other voluntary insurance benefits.
- Short-term and long-term disability.
- Paid parental leave and family expansion reimbursement.
- Paid vacation from date of hire and sick time accrued at one hour for every 25 hours worked.
- Eight paid holidays and two personal days per year.
- Eligible partners may participate in a 401(k) retirement plan with employer match.
- Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock).
- Incentivized emergency savings and financial well-being tools.
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
- Student loan management resources and access to other educational opportunities.
- Backup care and DACA reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
