Master Plumber

HomeServe USA • Greenwood Village, CO

8d • $90,000 - $110,000 • Onsite

About The Position

HomeSmart by HomeServe has served homeowners in Colorado for decades. Our team of talented, experienced, and continuously trained employees specializes in residential HVAC services. HomeSmart is now part of HomeServe USA, a Brookfield Infrastructure Group portfolio company. HomeServe is a leading provider of home repair solutions that serves nearly five million customers across the U.S. and Canada. At our certified Great Place to Work company, we value honesty, respect, collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. At HomeSmart by HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. No matter your role here, you're part of a growing team that's working to make home repairs and improvements easy. The Master Plumber on a full-time basis, will have a yearly salary range of $90,000 - $110,000 with bonus potential and a full suite of benefits. Position Overview: The Master Plumber will manage and mentor in-home field technicians, ensuring the highest standards in Plumbing and HVAC repairs and installations. This role involves training, evaluating, providing feedback, and motivating technicians to achieve key performance indicators.

Requirements

• Minimum of 5 years’ field management experience
• Master Plumber License and experience with residential plumbing
• Excellent communication, writing and verbal skills
• Ability to collaborate well with various teams, including office and field staff
• Ability to multi-task effectively on a regular basis.
• Available to occasionally be on call during weekends on a rotating schedule
• Proficiency in Microsoft Office Suite.

Responsibilities

• Ensure business standards are achieved and maintained by all technicians in the repair and installation process.
• Spend 50% of time in the field motivating technicians, enhancing customer service skills and improving technician skills.
• Ensure adequate technician field coverage for a seven-day, 365 day operation of service and installations.
• Monitor performance proactively by field visits, customer contact, report analysis, and reaction to feedback.
• Respond to all customer complaints and inquiries in a timely manner.
• Provide equipment replacement quotes.
• Interview and hire new technicians as needed.
• Identify areas of improvement in existing processes.
• Understand and follow the union collective bargaining agreement where it applies.
• Interact with Field Training Manager for course needs and development of technicians.

Benefits

• Competitive compensation
• Company provided shirts/uniforms
• Company provided cell phone
• Annual performance reviews with potential pay increases
• Yearly bonus potential
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Your choice of 2 company provided home warranties (for homeowners).
• Career development and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed