Master Level Harley-Davidson Technician - Black Hills Harley Davidson

Sonic Automotive•Rapid City, SD

1d•$80,000 - $120,000•Onsite

About The Position

Black Hills Harley-Davidson is seeking a highly advanced Motorcycle Technician to join their team. This role involves handling advanced diagnostics, complex repairs, and troubleshooting a wide range of motorcycle issues. The technician will be responsible for performing service, repair, and customization work according to factory specifications, ensuring timely completion of repairs, and maintaining high productivity. The position also requires requesting parts, notifying the Service Writer/Manager of additional work or delays, assisting with customer communication and work orders, and maintaining technical qualifications through assigned training programs. The work area must be kept clean, and technicians are expected to contribute to overall shop cleanliness.

Requirements

Completion of a factory authorized formal training program such as MMI Service School or equivalent work experience.
Current Motorcycle license.
Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within 60 days of hire.
Passion for Harley-Davidson brand and industry.
Ability to effectively perform duties in time sensitive environment.
Positive attitude, coachable and willing to learn new skills.
Detail-oriented and precise.

Responsibilities

Handle advanced diagnostics, complex repairs, and troubleshoot a wide range of motorcycle issues.
Accept work assignments from Service Writer / Manager.
Request parts for the job as early as possible when needs become known.
Perform service, repair, and customization work in accordance to factory specifications.
Complete repair work within the scheduled time period.
Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
Notify Service Writer / Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
Ensure proper filing of paperwork upon completion of repairs.
Keep work area clean and assist others with maintaining shop cleanliness.
Maintain technical (PHD and other) qualification by completing any necessary training programs assigned by the Service Manager.