Master Key Representative 1

Allegion•Remote, Colorado, CO

3d•$35,300 - $55,000•Remote

About The Position

At Allegion, we help keep the people you know and love safe and secure where they live, work andይ visit. Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures. This position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. As a Master Key Representative 1, you are a crucial part of the Allegion team, responsible for processing time sensitive orders and providing technical assistance on the design of master key systems. This is a technical role that analyzes the customer security requirements and interactswith external customers via email and phone to determine the optimal master key solutions. This position will also work closely with various internal departments including sales, operations, marketing, IT, and finance to deliver a positive customer experience while meeting our corporate goals and policies.

Requirements

6+ months of customer service or order entry experience required
HS Diploma or GED required
Strong written and verbal communication skills

Nice To Haves

3+ months of Schlage and/or Falcon order entry experience preferred
bachelor’s degree preferred

Responsibilities

Plan and design Schlage master key systems and complete Schlage master key order entry functions within assigned quality and production metrics with supervision
Develop an understanding of master key solutions to address the varying needs of the customer
Develop an understanding of key control policies and procedures as it relates to key systems
Provide consultation services for end users, sales reps, and dealers on the various elements of a master key system, which may have varying degrees of complexity; assistance may be required
Manage service/support interactions with customers by shaping the customer expectations, delivering on those expectations, and deepening customer loyalty via incoming/outgoing calls, emails, and requests
Proficient in basic knowledge of product and features for assigned brands/product categories, and the ability to identify and/or communicate basic order managemen functions (i.e., indexing, first review), product, and features for Allegion brands
Maintain sensitive customer records using both physical and electronic mediums
Understand the basic profile of the customers, and their most common needs and expectations. Tailor the support approach to fit the need of each customer and/or situation within established guidelines
Gather and document service request information through the effective use of CRM tools
Utilize and manage all appropriate ERP business systems for assigned product brands
Receive, edit, and enter incoming customer purchase orders accurately to meet all service level agreements as set by management
Meet master key order entry audit metrics as assigned by management
Contact customers to resolve unclear order issues
Active participation and collaboration in virtual meetings
Additional duties as assigned by management
Additional working hours may be requested to meet business needs

Benefits

Health, dental and vision insurance coverage
Competitive Paid Time Off
401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts
Flexible Spending Accounts
Disability Insurance –Short-Term and Long-Term coverage
Life Insurance
Tuition Reimbursement
Voluntary Wellness Program
Employee Discounts through Perks at Work
Community involvement and opportunities to give back
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching