Master Control Hub Maintenance Tech

The E.W. Scripps Company•Indianapolis, IN

1d•Onsite

About The Position

Scripps is seeking a technical professional to support its Master Control Hub in Indianapolis, Indiana. The hub centrally controls and monitors commercial and programming sources for Scripps television stations. This role serves as a technical expert for Scripps broadcasting entities across the country, applying knowledge of computers, IP networks, and master control operations to troubleshoot, diagnose, and implement solutions that maintain broadcast availability and system reliability. The position reports to the master control hub manager and serves as a liaison to the IT group. It also consults with local station engineering directors and senior leadership, including the senior director of Scripps engineering. The role works with hub leadership and technology suppliers on technical and operational matters, and may require overtime, holiday, and weekend work with short notice when necessary.

Requirements

Associate's degree in a related discipline or equivalent years of experience preferred.
Generally, 5+ years of experience in a related field preferred.
Strong analysis and problem-solving skills, including assessing situations, gathering information, and identifying key issues.
Solid knowledge of computer hardware, software, LAN environments, configuration, and operation.
High sense of responsibility and urgency regarding corrective action and customer service.
Ability to work independently with minimal supervision.
Ability to multitask in a fast, deadline-driven environment while maintaining composure and accuracy.
Strong organization skills and attention to detail.
Working knowledge of video servers, routing processes, and related equipment.
Working knowledge of television RF transmitter parameters and operations.
Good verbal and written communication skills.
Working knowledge of television Master Control functions and responsibilities.
Ability to work overtime, holidays, and weekends with short notice when necessary.

Nice To Haves

Associate's degree in a related discipline or equivalent years of experience preferred.
Generally, 5+ years of experience in a related field preferred.

Responsibilities

Serve as liaison to the IT group for Master Control.
Install, maintain, and repair critical broadcasting components to keep systems functioning efficiently.
Troubleshoot and repair issues involving broadcast and IT equipment.
Recommend products and service enhancements.
Collaborate with technology suppliers on setup, upgrades, enhancements, troubleshooting, and issue resolution.
Program and customize master control software functionality.
Track and assist master control users with desktop computer and server issues.
Investigate open issues by gathering information and perspectives, closing or escalating issues, and monitoring resolution.
Work with the hub leadership team to address operational issues and support technical decision-making.
Provide input and recommendations for disaster recovery and system planning.
Perform other duties as assigned.