Master Control Hub Maintenance Tech

KSHB / KMCI / The EW Scripps Company•Indianapolis, IN

2d•Onsite

About The Position

Scripps is seeking a technical professional to support its Master Control Hub in Indianapolis, Indiana. The hub centrally controls and monitors commercial and programming sources for Scripps television stations. In this role, the technician serves as a technical expert supporting broadcast entities across the country, using knowledge of computers, IP networks, and master control operations to troubleshoot, diagnose, and implement solutions that maintain reliable station operations. The role reports to the Master Control Hub Manager and consults with local station engineering directors and senior engineering leadership. The technician installs, maintains, and repairs broadcasting components and broadcast and IT equipment; configures master control software; and assists users with desktop and server issues. The role also collaborates with suppliers and hub leadership, recommends product and service enhancements, contributes to disaster recovery and system planning, and manages issues through resolution or escalation. Overtime, holiday, and weekend work may be required on short notice.

Requirements

Associate's degree in a related discipline or equivalent years of experience preferred.
Generally, 5+ years of experience in a related field preferred.
Solid knowledge of computer hardware, software, LAN environments, configuration, and operation.
Strong analytical and problem-solving skills, including the ability to assess situations, gather information, consider multiple perspectives, and identify key issues.
High sense of responsibility and urgency regarding corrective action and customer service.
Ability to work independently with minimal supervision.
Ability to multitask in a fast, deadline-driven environment while maintaining composure and accuracy.
Strong organizational skills and attention to detail.
Working knowledge of video servers, routing processes, and related equipment.
Working knowledge of television RF transmitter parameters and operations.
Good verbal and written communication skills.
Working knowledge of television Master Control functions and responsibilities.
May be required to work overtime, holidays, and weekends on short notice.

Responsibilities

Serve as liaison to the IT group for Master Control.
Install, maintain, and repair critical broadcasting components to keep systems operating efficiently.
Troubleshoot and repair issues with broadcast and IT equipment.
Recommend products and service enhancements.
Collaborate with technology suppliers on setup, upgrades, enhancements, troubleshooting, and issue resolution.
Program and customize master control software functionality.
Track and assist master control users with desktop computer and server issues.
Gather information and perspectives to resolve open issues, close or escalate them, and monitor resolution to optimize hub operations.
Work with the hub leadership team to address operational issues and support technical decision-making.
Provide input and recommendations for disaster recovery and system planning.
Perform other duties as assigned.