Master Automotive Technician

MFA Oil Company•Columbia, MO

10d

About The Position

Big O Master Automotive Technicians diagnose, recommend, and perform automotive repairs accurately and in a timely manner, following company programs, policies, and procedures. They perform mechanical, brake, front-end, and alignment work; diagnose and repair customer vehicles; and help ensure quality across shop functions. The role also involves supporting customer service, store productivity and sales goals, training and coaching employees as directed, and coordinating completed-work information and adjustment processing. Employees are expected to follow company and position-specific policies and procedures and may be assigned other duties.

Requirements

Be at least 18 years of age.
Have a minimum of three years of experience as a lube, tire, or service technician.
Hold ASE A1-A8 certification.
Hold a current Motor Vehicle Inspection License for Missouri-based stores.
Be able to learn new concepts and use technical materials.
Be able to consistently operate a computer and other office productivity machinery.
Be able to safely operate vehicles with automatic and manual transmissions.
Be able to exchange accurate information with customers.
Be willing and able to work with hazardous materials.
Be able to consistently work in outdoor weather conditions.
Be willing and able to comply with Personal Protection Equipment (PPE) regulations.
Have vision, hearing, speech, and the ability to detect odors.
Be able to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Have a valid driver’s license.
Be available to work holidays, weekends, and after regular business hours as needed.
Be able to speak, read, write, and understand English to communicate with customers, coworkers, and supervisors.
Meet company requirements, including successful pre-employment screenings.
Have legal authorization to work in the United States.

Nice To Haves

High school diploma or GED equivalent.
Two or more years of experience in an automotive shop environment.
Ability to work independently and as part of a team.
Ability to work at a fast pace.
Strong verbal communication skills.
Sales abilities.
Ability to prioritize and plan work activities efficiently.
Ability to manage multiple tasks and projects.
Ability to perform detailed work accurately.

Responsibilities

Perform brake, front-end, alignment maintenance, and other mechanical work in accordance with company programs, policies, and procedures.
Diagnose and repair customer vehicles and perform quality control of shop functions.
Train and coach other employees as directed and in accordance with company programs, policies, and procedures.
Maintain the orderly flow of customer service assignments to support productivity.
Extend Big O’s Extra Care Services to customers.
Attend weekly store meetings to review safety issues, store policies and procedures, and product information changes as required.
Work with store management to accomplish budgeted service-related quotas.
Provide counter personnel with appropriate information about completed work for final invoicing.
Use the company outside purchase program to support profitability.
Ensure consistent execution of the vehicle inspection program.
Achieve established service, sales, and productivity goals.
Assist with organizing, documenting, and processing adjustments and core credits.
Follow company and position-specific policies and procedures and perform other duties as assigned.

Benefits

Competitive wages.
Paid time off.
Paid company holidays.
Opportunity for eligible employees to share in company success through profit sharing and/or performance incentives.
Medical benefits.
Dental insurance.
Vision insurance.
Employee assistance program.
Company-paid life insurance.
Short- and long-term disability benefits.
401(k) plan with company match and pre-tax and Roth options.
On-the-job training.
Internal advancement and professional development opportunities.
Educational expense assistance for employees pursuing education aligned with their employment within the company.