Massage Therapist

Highgate Hotels • Ketchum, ID

11d • Onsite

About The Position

The Massage Therapist is a key ambassador of the spa experience, delivering exceptional, customized massages and body treatments while embodying high standards of professionalism, service, and guest care. The role supports the spa’s vision of providing each guest with a serene, results-driven, and personalized wellness journey. The property is Viceroy’s Sun Valley resort in Ketchum, Idaho, which includes a 5,700-square-foot full-service spa, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms.

Requirements

• Valid massage therapy license and compliance with all regulatory requirements.
• Exceptional communication, professionalism, and guest-service skills.
• Ability to work a flexible schedule including weekends, holidays, and evenings.
• Impeccable grooming and elegant presentation.
• Calm, centered demeanor and genuine passion for wellness.
• Discretion, emotional intelligence, and the ability to read guest cues.
• Consistent, detail-oriented approach and ability to deliver elevated service under luxury brand standards.

Nice To Haves

• One to two years of experience in a luxury spa, wellness retreat, or high-end hospitality environment.
• Proficiency in multiple massage modalities.
• Additional certifications such as lymphatic drainage, reflexology, cupping, or Thai massage.

Responsibilities

• Provide massage modalities such as Swedish, Deep Tissue, Hot Stone, Prenatal, Sports, Aromatherapy, and specialty therapies according to training and spa standards.
• Consult with guests about their needs, preferences, and contraindications, and tailor treatments for comfort and results.
• Deliver five-star service with warm, intuitive hospitality and a focus on guest wellbeing and satisfaction.
• Educate guests on aftercare, homecare recommendations, and wellness practices.
• Maintain knowledge of spa offerings, treatment protocols, product lines, and the property’s wellness philosophies.
• Uphold hygiene, sanitation, and safety standards in treatment rooms and work areas.
• Prepare treatment rooms before services, ensuring they are immaculate, welcoming, and fully stocked.
• Track treatment times, guest preferences, and service notes accurately in accordance with spa procedures.
• Communicate with spa leadership, reception, and fellow therapists to support seamless operations and guest flow.
• Support colleagues and foster a positive, professional, and respectful team environment.
• Participate in ongoing training, product knowledge sessions, and skill development.
• Recommend retail products and enhancements based on guest needs, contributing to spa revenue.
• Maintain knowledge of skincare, bodycare, and aromatherapy products used in treatments.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed