Massage Therapist

Marriott•Kahuku, HI

15d

About The Position

The Massage Therapist provides massage services and body treatments to guests, assesses guest needs and checks for contraindications before services, and promotes guest comfort and safety throughout each treatment. The role includes escorting guests, preparing treatment rooms and workstations, maintaining and sterilizing tools, managing supplies and linens, keeping to the service schedule, and promoting spa services and retail offerings. The therapist must respond to inappropriate guest conduct according to company procedures, maintain current skills and licensure, and follow safety, confidentiality, appearance, and guest-service standards. The position also involves communicating professionally, building positive working relationships, and performing other reasonable duties as requested by supervisors.

Requirements

State or Regional Massage License.
At least 1 year of related work experience (preferred qualification).
Technical, Trade, or Vocational School Degree (preferred qualification).
No supervisory experience is required.

Nice To Haves

Technical, Trade, or Vocational School Degree.
At least 1 year of related work experience.

Responsibilities

Provide massage services using props and/or products and provide body treatments using body scrubs, wraps, and/or hydrotherapy.
Assess guest needs and ask about contraindications, including allergies, high blood pressure, and pregnancy, before beginning services.
Keep up to date with techniques and modalities related to the field.
Escort guests to and from treatment rooms and arrange the workstation, treatment room, and/or drapes.
Check with guests throughout services to promote comfort, safety, and security.
Promote and sell spa and salon services, including related retail offerings.
Clean, maintain, and sterilize tools; maintain cleanliness of the workstation and treatment room; dispose of trash and dirty linens; and secure supplies and equipment at the end of each shift.
Monitor and adhere to the daily time schedule.
Handle inappropriate guest behavior according to Marriott International procedures, including stopping a treatment or service and informing a supervisor or manager when necessary.
Maintain current skills and licensure in the service area as required by regional requirements.
Report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
Follow company policies and procedures, maintain a clean and professional uniform and appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their service needs, and thank them with genuine appreciation.
Communicate clearly and professionally and develop and maintain positive working relationships.
Perform other reasonable job duties as requested by supervisors.