Massage Therapist

The Observatory Sun Valley, A Viceroy Resort • Ketchum, ID

12d

About The Position

The Massage Therapist is an ambassador of the spa experience, providing exceptional, customized massages and body treatments while maintaining high standards of professionalism, service, and guest care. The role supports a serene, results-driven, personalized wellness experience for every guest at Viceroy’s Sun Valley property in Ketchum, Idaho.

Requirements

• Valid massage therapy license and compliance with all regulatory requirements.
• Exceptional communication, professionalism, and guest-service skills.
• Ability to work a flexible schedule, including weekends, holidays, and evenings.
• Impeccable grooming and elegant presentation.
• Calm, centered demeanor and genuine passion for wellness.
• Discretion, emotional intelligence, and ability to read guest cues.
• Consistent, detail-oriented approach and ability to deliver elevated service under luxury brand standards.

Nice To Haves

• One to two years of experience in a luxury spa, wellness retreat, or high-end hospitality environment.
• Proficiency in multiple massage modalities.
• Additional certifications such as lymphatic drainage, reflexology, cupping, or Thai massage.

Responsibilities

• Provide massage modalities such as Swedish, Deep Tissue, Hot Stone, Prenatal, Sports, Aromatherapy, and specialty therapies in accordance with training and spa standards.
• Consult with guests about their needs, preferences, and contraindications, and tailor treatments for comfort and results.
• Deliver warm, intuitive, five-star service focused on guest wellbeing and satisfaction.
• Educate guests about aftercare, homecare recommendations, and wellness practices.
• Maintain knowledge of spa offerings, treatment protocols, products, and the property’s wellness philosophies.
• Maintain hygiene, sanitation, and safety standards in treatment rooms and work areas.
• Prepare treatment rooms before services, ensuring they are clean, welcoming, and stocked.
• Accurately record treatment times, guest preferences, and service notes according to spa procedures.
• Communicate with spa leadership, reception, and fellow therapists to support smooth operations and guest flow.
• Support colleagues and contribute to a positive, professional, respectful team environment.
• Participate in training, product knowledge sessions, and skill development.
• Recommend retail products and treatment enhancements based on guest needs.
• Maintain knowledge of skincare, bodycare, and aromatherapy products used in treatments.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed