Massage Therapist

Bernardus Lodge and Spa•Carmel Valley, CA

5d•Onsite

About The Position

Massage therapists work closely with the Lead Massage Therapist and additionally report to the Spa Supervisor and Spa Director. The key role of a massage therapist is to participate as a positive member of the spa team and deliver professional, therapeutic, and rejuvenating massage therapies & body treatments to the spa guests. Massage therapists are also responsible for ensuring that the spa environment is kept tidy, that all SOP’s are followed at all times, and that each guest receives an optimal spa experience.

Requirements

2 years resort/hotel spa experience.
Excellent verbal and communication skills.
Must be adaptable to change and be able to multitask calmly and efficiently, with an emphasis on follow up, cooperation, and courtesy.
Knowledgeable of the spa environment and experience.
Outstanding interpersonal, guest service, listening, and problem-solving skills.
Must be highly organized and detail oriented.
Knowledgeable of computer booking software preferred.
Must meet legal age requirements for the position.
Must be able to work independently.
Must provide valid document(s) to work in the US.
Must speak and communicate in English.
Must be able to clearly communicate with guests, management and coworkers.

Nice To Haves

Knowledgeable of computer booking software preferred.

Responsibilities

Ensuring consistency of service and safety protocols and guest satisfaction at all times.
Greet each guest with professionalism and courtesy.
Assess and accommodate guest’s need by inquiring about any specified preferences and any physical well-being or treatment guidelines.
Conduct all treatments according to set treatment guidelines.
Demonstrate thorough knowledge of all spa services and utilized products.
Consistently adhere to draping policy when performing all treatments.
Perform all core spa treatments listed on massage menu as well as additional seasonal treatments.
Maintain committed to availability and noted scheduling capabilities.
Maintain a clean, organized, and well-stocked.
Support spa team members with constructive and effective communication related to spa operations and guest service needs.
Complete the logging of any noted health concerns or guest notes into the spa system.
Communicate any immediate guest needs to Spa Concierge.
Arrive for first service 15 minutes prior to start time and complete work 15 minute following the last treatment unless otherwise remaining to assist with spa tasks or projects noted by Spa Director.
Maintain all guest privacy requirements as noted in guest privacy SOP.
Support safe work habits and a safe working environment at all times.
Other duties and jobs may be assigned as needed by supervisor.