Massage Therapist

Marriott•Charlotte, NC

About The Position

Provide massage and body treatment services to guests, using props, products, body scrubs, wraps, and/or hydrotherapy. Assess guest needs and ask about contraindications before beginning each service. Keep current with techniques and modalities in the field, maintain required skills and licensure, and escort guests to and from treatment rooms. Prepare and maintain the workstation and treatment room, including arranging drapes, cleaning and sterilizing tools, managing linens and waste, and securing supplies and equipment at the end of each shift. Check with guests throughout services to support their comfort, safety, and security; promote and sell spa and salon services and related retail offerings; and follow the daily schedule. Address inappropriate guest behavior according to Marriott International procedures, including stopping a service and informing a supervisor or manager when necessary. The role also involves following company policies and safety procedures, reporting accidents and unsafe conditions, completing required safety training, maintaining a clean and professional appearance, protecting confidential information and company assets, and providing courteous service to guests. Employees communicate professionally, develop positive working relationships, and perform other reasonable duties as requested by supervisors. The position requires extended periods of standing, sitting, or walking, fine motor skills and hand-eye coordination, and the ability to move objects weighing up to 10 pounds without assistance.

Requirements

State or regional massage license.
At least 1 year of related work experience.
Ability to stand, sit, or walk for extended periods.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, with fine motor skills and hand-eye coordination.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

Technical, trade, or vocational school degree.

Responsibilities

Provide massage services using props and/or products and provide body treatments using scrubs, wraps, and/or hydrotherapy.
Assess guest needs and ask about contraindications such as allergies, high blood pressure, and pregnancy before beginning services.
Keep current with techniques and modalities related to the field and maintain required skills and licensure.
Escort guests to and from treatment rooms and arrange the workstation, treatment room, and/or drapes.
Check with guests throughout services to promote comfort, safety, and security.
Promote and sell spa and salon services, including related retail offerings.
Clean, maintain, and sterilize tools; keep the workstation and treatment room clean; dispose of trash and dirty linens; and secure supplies and equipment at the end of each shift.
Monitor and follow the daily schedule.
Handle inappropriate guest behavior according to Marriott International procedures, including stopping a treatment or service and informing a supervisor or manager when necessary.
Report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
Follow company policies and procedures, maintain a clean and professional uniform and appearance, protect confidential information, and protect company assets.
Welcome and acknowledge guests according to company standards, anticipate and address their service needs, and thank them with genuine appreciation.
Speak clearly and professionally and develop and maintain positive working relationships.
Perform other reasonable job duties as requested by supervisors.