Massage Therapist

Jamul Casino • Jamul, CA

92d • Onsite

About The Position

The Massage Therapist will provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices. This role involves promoting and upselling spa services, evaluating guest therapeutic body needs, and advising on suitable solutions. Key responsibilities include maintaining a high standard of sanitation, ensuring workstations and equipment are clean and orderly, and managing supply inventory. The therapist will also build a client base, possess knowledge of product features and benefits, and participate in sales incentive programs. Continuous learning through training and education is encouraged. The role requires presenting a professional appearance, working effectively with team members and guests, and providing individualized guest service. The therapist will arrive on time for shifts, perform services within allotted times, and receive guests courteously. Responsibilities also include stocking treatment rooms, managing waste and linens, caring for equipment, and adhering to cost control measures. Upholding sanitation and sterilization standards is critical. The therapist must provide accurate descriptions of treatments, packages, and services, and possess complete knowledge of all offerings to promote them effectively. Maintaining awareness of the company's property and events is also expected. Responding to guest requests, complaints, and inquiries professionally and promptly is essential, ensuring complete guest satisfaction. The role requires the ability to work independently, perform prep work, clean, and restock rooms. Regular participation in training and team meetings is expected. Building and maintaining guest profiles to anticipate future needs and deliver superior service, assisting with inventory management, and adhering to grooming standards are also part of the role. The therapist will assist in all areas of spa operations as needed and ensure confidentiality of guest information. Communicating any occurrences involving team members or guests to management is required. Maintaining a positive attitude and contributing to a quality work environment, adhering to AAA standards and policies, and attending all scheduled meetings are also key aspects of the position. Demonstrating and exemplifying Jamul Casino Resort’s core values (F.I.R.S.T.) daily is expected.

Requirements

• 2+ years’ experience in Spa or Hospitality setting is required
• 1+ years’ experience with spa software (Book4Time, Booker, SpaSoft, etc.)
• Must possess CAMTC (California Massage Therapy Council) certification.
• Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• High school diploma or equivalent

Nice To Haves

• 2+ years’ experience as a Massage Therapist is preferred

Responsibilities

• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
• Promote/upsell Spa services.
• Evaluate the condition of guests’ therapeutic body needs and advise them on suitable solutions and recommendations.
• Sanitization of all professional instruments and equipment before each use.
• Ensuring that workstations and equipment are kept clean and orderly, and all supplies are adequately stocked.
• Build a client base through referrals and utilization of available promotional materials.
• Knowledge of features and benefits of professional and retail massage and body products.
• Participates in sales incentive programs.
• Enhance technical knowledge through continued training, courses, and education.
• Presents a professional, well-groomed appearance; provided uniforms must always be worn in the spa and must be laundered and pressed.
• Work effectively with team members, guests, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others.
• Learn the names and personally recognize guests and team members.
• Ensure individualized guest service through acknowledging and responding to their needs and expectations.
• Actively participate in other areas of spa operations, massages, and body treatment, etc., product knowledge and retail sales.
• Arrive on time for scheduled shift, prompt with each appointment, and perform services within the appropriate time allotted for the service.
• Receive guests for their services on time and in a courteous and polite manner.
• Stock treatment room products, linens, and guest amenities.
• Disposal of garbage and used linens effectively, efficiently, in a timely manner and as instructed.
• Properly opens and closes each shift according to standard operating procedures; Properly cares for equipment and uses appropriate amounts of product to assist with cost controls.
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
• Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation; Possesses complete knowledge and understands all services and products offered to actively promote services and promotions.
• Maintain a working knowledge of the Company’s property and dedicated events on and near property to advise guests of the same, when possible.
• Respond to guest requests, complaints, or inquiries professionally, courteously, and promptly; Provides accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Develop ability to work without constant direct supervision and remains at assigned post for extended periods of time; Performs prep work, thoroughly cleans, and restocks room as required. Regularly attends and participates in and supports training and team member meetings for the Spa.
• Building and maintaining guest profiles to anticipate future needs and deliver superior service
• Assists with managing inventory responsibilities
• Adheres to all grooming standards as outlined by leadership.
• Assists in all areas of the spa operation as needed or requested.
• Ensure confidentiality with respect to guest information.
• Communicates to management all occurrences involving team members or guests in the spa that require attention.
• Maintain a positive attitude and contribute to a quality work environment.
• Adhere to AAA standards and policies.
• Attending all scheduled spa, resort, and departmental meetings.
• Demonstrate and exemplify Jamul Casino Resort’s core values (F.I.R.S.T.) daily, both internal and external Guests.

Benefits

• $500 sign-on bonus for Full-Time Massage Therapists, paid as $250 upon hire and $250 after 90 days of employment.
• $300 sign-on bonus for Part-Time Massage Therapists, paid as $150 upon hire and $150 after 90 days of employment.
• Sign-on bonus payments are subject to continued employment and applicable company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED