Massage Therapist - Dune House Hotel & Spa - Jacksonville, FL

Sage Hospitality•Atlantic Beach, FL

7h•Onsite

About The Position

Dune House Hotel & Spa is seeking a Massage Therapist to create meaningful experiences of relaxation, restoration, and well-being for guests. The role involves providing personalized massage services, creating a welcoming and calming environment, and upholding exceptional service standards. This is an opportunity to join a newly transformed luxury hospitality destination and contribute to a refined yet approachable wellness experience.

Requirements

Must hold and maintain a current state license with a minimum of 500 hours of training.
High School diploma or equivalent and required technical certificates
1 year preferred experience
Must be able to use tact and understanding when dealing with a variety of customer service issues, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Must be able to read written communication, including computer screens.
Must be able to complete appropriate massage techniques to standard.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
Full mobility - Ability to perform full functions of a massage therapist per industry standards for full shift.
Lifting, pushing, pulling and carrying.
Bending/kneeling - must be able to accomplish any task required of associates within assigned departments.
Mobility - must be able to accomplish any task required of associates within assigned departments.
Continuous standing - must be able to accomplish any task required of associates within assigned departments.
Climbing up to approximately 40 steps 1% of 40 hour week.

Responsibilities

Greets and completes established procedures for arriving guests by beginning on time for the appointment and completing within the allotted time.
Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
Effectively inform and educate our guests about specific wellness concerns.
Handle guests’ questions and concerns professionally and courteously.
Properly care for equipment and use proper amounts of product to assist with cost controls.
Have complete knowledge and understanding of all services and products offered.
Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
Actively promote home care programs, meeting minimum retail sales goals of 3%. If 3% is not maintained on a consistent basis, will participate in 1-1 coaching from supervisor to increase performance.
Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
Perform prep work, properly clean and restock room as required.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Handle guests’ questions and concerns professionally and courteously.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.