Massage Therapist

Saybrook Point Resort & Marina•Old Saybrook Center, CT

9d•Onsite

About The Position

The Massage Therapist position will perform massages, beauty treatments, and wellness therapies, depending on guests' needs and preferences. The positions responsibilities include greeting and welcoming spa guests, informing guests of spa packages, promotions, and rates, and customizing treatments and therapies to suit guests’ needs. You should also be able to recommend additional spa services and up-sell spa products.

Requirements

High School diploma or GED required.
Licensed in Massage Therapy, with current CEU credit requirements.
Sound knowledge of anatomy, physiology, and different massage techniques.
Proficient in 3 more specialty modalities, including Sports, Stone Massage, Reflexology, Cranio-sacral, Lymphatic Drainage.
Provide documentation that they are legally authorized to work in the United States.
Ability to learn new services and understand product ingredients.
Positive interpersonal skills required.
Ability to read and comprehend simple instructions and correspondence.
The ability to stand for extended periods.
Excellent organizational skills.
Effective communication skills.
Exceptional customer service skills.
Maintain all current licenses and certifications.
Make customers feel important, valued and appreciated in a manner that will be acknowledged by the customers.
Be familiar with all Resort services/features and local attractions/activities to respond to guest inquiries accurately.
Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.
Available to work days, evenings, weekends, holidays, and extended hours as business dictates.

Nice To Haves

Proven experience working as a Spa Massage Therapist.
CPR and First Aid certifications.

Responsibilities

Greet each guest, enthusiastically and with a smile to create a friendly positive experience.
Perform all massage and body work services including table and chair massage, body treatments, bath treatments, foot treatments following the established protocols, and allotted treatment times.
Explain massages, treatments, and therapies to guests and provide suitable recommendations as needed.
Inquire about guests' medical conditions and allergies before providing spa services.
Communicate with guests during massages to adjust massage techniques as required.
When appropriate, up sell products and services.
Resolve guest complaints and report any accidents to the supervisor.
Maintain detailed records of massages, treatments, and therapies performed on each spa guest.
Understand and respond to all guest needs and requests in a timely and professional manner.
Consistently offer the highest level of personalized guest service while maintaining an enthusiastic and helpful attitude.
Prescribe in written format home care products and treatment as appropriate.
Adhere to appointments in a timely manner by monitoring time schedule.
Maintain product knowledge to promote and sell spa and salon services, and retail products.
Clean and sanitize work areas, change treatment room sheets, and sterilize all instruments and equipment before each use.
Ensure that the spa is adequately stocked with spa supplies and report shortages to the supervisor.
Conserve and monitor supplies and assets of the Saybrook Point Resort & Marina.
Arrive and set up appropriate workstations, equipment and supplies at least 15 minutes prior to the start of the first scheduled appointment, but no more than 30 minutes prior.
Perform opening and closing checklists, replenishing supplies, cleaning equipment and re-stocking laundry.
Assist in the training of other team members as directed.
Assist with special projects, events and promotions as needed.
Use available time to help with spa operations as requested.
Report to management, immediately all inappropriate guest behavior.
Understand the requirements for meeting inappropriate guest behavior such as knowing how to immediately suspend the service.
Provocative behavior or language by guests will result in immediate termination of service.
Immediately report all suspicious occurrences and hazardous conditions.
Attend all mandatory meetings and training sessions as scheduled.
Perform all other duties as assigned by management.
Fully aware of and comply with Inn’s policies and procedures as identified in the procedure manual and handbook.
Adhere to all Health and Safety policies and procedures.