Provide massage services and body treatments to guests using props, products, body scrubs, wraps, and/or hydrotherapy. Assess guest needs and ask about contraindications before services. Keep current with techniques and modalities, maintain required skills and licensure, and escort guests to and from treatment rooms. Prepare and maintain the workstation and treatment room, including arranging drapes, cleaning and sterilizing tools, handling linens and trash, and securing equipment and supplies at the end of each shift. Monitor the daily schedule and check with guests throughout services to promote comfort, safety, and security. Promote and sell spa and salon services and related retail offerings. Follow procedures for inappropriate guest conduct, including stopping a service and informing a supervisor or manager when necessary. Report accidents, injuries, and unsafe conditions; complete safety training and certifications; and follow company policies and procedures. Maintain a clean, professional appearance and uniform, protect confidential information and company assets, and provide courteous guest service. Communicate professionally and maintain positive working relationships. Perform other reasonable duties as requested by supervisors. The role requires standing, sitting, or walking for extended periods; manipulating objects with fine motor skills and hand-eye coordination; and moving or handling objects weighing up to 10 pounds without assistance.
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