Massage Therapist

Jamul • Jamul, CA

76d • Onsite

About The Position

The Massage Therapist will provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices. This role involves promoting and upselling spa services, evaluating guests' therapeutic body needs, and advising them on suitable solutions. Responsibilities include sanitizing instruments, maintaining a clean and orderly workstation, building a client base, and possessing knowledge of massage and body products. The therapist will enhance technical skills through continued training and present a professional appearance. They will work effectively with team members and guests, learn guest names, and ensure individualized guest service. The role requires active participation in other spa operations, including product knowledge and retail sales. Punctuality for shifts and appointments is crucial, as is receiving guests courteously. The therapist will stock treatment rooms, manage waste and linens, and adhere to sanitation standards. They must provide accurate descriptions of spa treatments, packages, and services, and maintain a working knowledge of the company's property and events. Prompt and professional responses to guest requests, complaints, and inquiries are expected. The ability to work independently and remain at their post for extended periods is necessary, along with performing prep work and cleaning. Regular attendance at training and team meetings is required. Building and maintaining guest profiles, assisting with inventory, and adhering to grooming standards are also key. The therapist will assist in all areas of spa operations as needed and ensure guest information confidentiality. Communicating any issues involving team members or guests to management is essential, as is maintaining a positive attitude and contributing to a quality work environment. Adherence to AAA standards and policies, and attending all scheduled meetings are required. Demonstrating and exemplifying Jamul Casino Resort’s core values (F.I.R.S.T.) daily is expected.

Requirements

• 2+ years’ experience in Spa or Hospitality setting is required
• 1+ years’ experience with spa software (Book4Time, Booker, SpaSoft, etc.)
• Must possess CAMTC (California Massage Therapy Council) certification.
• High school diploma or equivalent

Nice To Haves

• 2+ years’ experience as a Massage Therapist is preferred

Responsibilities

• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
• Promote/upsell Spa services.
• Evaluate the condition of guests’ therapeutic body needs and advise them on suitable solutions and recommendations.
• Sanitization of all professional instruments and equipment before each use.
• Ensuring that workstations and equipment are kept clean and orderly, and all supplies are adequately stocked.
• Build a client base through referrals and utilization of available promotional materials.
• Knowledge of features and benefits of professional and retail massage and body products.
• Participates in sales incentive programs.
• Enhance technical knowledge through continued training, courses, and education.
• Presents a professional, well-groomed appearance; provided uniforms must always be worn in the spa and must be laundered and pressed.
• Work effectively with team members, guests, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others.
• Learn the names and personally recognize guests and team members.
• Ensure individualized guest service through acknowledging and responding to their needs and expectations.
• Actively participate in other areas of spa operations, massages, and body treatment, etc., product knowledge and retail sales.
• Arrive on time for scheduled shift, prompt with each appointment, and perform services within the appropriate time allotted for the service.
• Receive guests for their services on time and in a courteous and polite manner.
• Stock treatment room products, linens, and guest amenities.
• Disposal of garbage and used linens effectively, efficiently, in a timely manner and as instructed.
• Properly opens and closes each shift according to standard operating procedures; Properly cares for equipment and uses appropriate amounts of product to assist with cost controls.
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
• Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation; Possesses complete knowledge and understands all services and products offered to actively promote services and promotions.
• Maintain a working knowledge of the Company’s property and dedicated events on and near property to advise guests of the same, when possible.
• Respond to guest requests, complaints, or inquiries professionally, courteously, and promptly; Provides accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Develop ability to work without constant direct supervision and remains at assigned post for extended periods of time; Performs prep work, thoroughly cleans, and restocks room as required.
• Regularly attends and participates in and supports training and team member meetings for the Spa.
• Building and maintaining guest profiles to anticipate future needs and deliver superior service
• Assists with managing inventory responsibilities
• Adheres to all grooming standards as outlined by leadership.
• Assists in all areas of the spa operation as needed or requested.
• Ensure confidentiality with respect to guest information.
• Communicates to management all occurrences involving team members or guests in the spa that require attention.
• Maintain a positive attitude and contribute to a quality work environment.
• Adhere to AAA standards and policies.
• Attending all scheduled spa, resort, and departmental meetings.
• Demonstrate and exemplify Jamul Casino Resort’s core values (F.I.R.S.T.) daily, both internal and external Guests.

Benefits

• Sign-On Bonus Full-Time Massage Therapists: $500 sign-on bonus, paid as $250 upon hire and $250 after 90 days of employment.
• Part-Time Massage Therapists: $300 sign-on bonus, paid as $150 upon hire and $150 after 90 days of employment.
• Sign-on bonus payments are subject to continued employment and applicable company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED