Spa - Massage Therapist

Auberge Collection•Napa, CA

2d•Onsite

About The Position

As a Massage Therapist, you will be responsible for providing Massage and Spa services to guests with unparalleled personalized service, professionalism, and exceptional knowledge in the field of the healing arts. You will greet guests warmly, escort them to and from treatment rooms, and attend to their immediate needs throughout their Spa visit. Your role involves preparing treatment rooms to client specifications, adhering to property service standards, and performing necessary prep work, cleaning, and restocking. Ensuring guest comfort and safety throughout the treatment is paramount, as is maintaining professional ethics and providing personalized service. You will maintain the work area with necessary supplies, ensure the room and all other spa areas (including locker rooms) are immaculate, and uphold sanitation and sterilization standards as directed by law and spa policies. You will also communicate any occurrences involving staff or guests to management, actively promote spa services and retail, and regularly attend training and staff meetings.

Requirements

Minimum of 2 years experience as a licensed massage therapist
Massage Therapist State License required
Personal, excellent communication skills, professionalism and love for healing
Ability to work a flexible schedule, including weekends and holidays
Commitment to a minimum of three days a week inclusive of weekends.

Nice To Haves

Experience in a luxury spa and/or hotel spa environment preferred

Responsibilities

Greet guests warmly and escort guests to and from treatment rooms while attending to any immediate needs throughout their Spa visit.
Prepare treatment rooms to client specifications while also adhering to the property service standards.
Perform prep work and properly clean and restock the room as required and needed.
Ensure guest comfort and safety throughout the treatment.
Maintain professional ethics while ensuring personalized service is provided to each guest so they feel their needs are met.
Maintain the work area with necessary supplies.
Ensure the room is immaculate at all times as well as cleanliness of all other spa areas including locker rooms.
Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
Communicate to management any and all occurrences involving staff or guests in the spa including guest complaints or misconduct.
Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
Regularly attend, participate in and support training and staff meetings for the spa.