Massage Therapist

Omni Hotels & Resorts•Paradise Valley, AZ

21d

About The Position

The Massage Therapist works in the Spa and is responsible for guest satisfaction by performing massage and body treatment services to the best of their ability while maintaining Omni standards and guest safety. The role provides massage therapy, body treatments, and home-care recommendations while following daily operational procedures and delivering excellent guest care. Therapists create a restful, relaxing experience and use guest preferences recorded in guest histories to exceed expectations, support guest retention, and increase treatments and retail sales for Joya Spa.

Requirements

Reading, writing, and oral proficiency sufficient to communicate effectively with associates, members, and guests.
Excellent communication skills.
Pleasant and outgoing personality.
Ability to remain calm and organized in a busy environment.
Ability to stand and walk for at least 10 hours per day and squat or bend to lift boxes weighing up to 30 pounds.

Nice To Haves

Preferred minimum of 500 hours of massage training, or 300 hours of massage training and two years of experience in a luxury, high-end spa environment.

Responsibilities

Provide high-quality massage and body treatments in accordance with professional standards and Omni procedures.
Work as part of the Spa therapy team to provide consistently excellent treatments and help guests rest, relax, and regain a sense of balance and harmony.
Begin and end treatments at their published times and follow the correct treatment procedures at all times.
Keep treatment-room equipment and linens fully stocked and maintain accurate inventory levels.
Provide each guest with a completed prescription form after every service.
Strive to achieve a minimum of 10% in retail sales per day, week, or month.
Use professional stock in compliance with PAR levels to help reduce product waste.
Set up treatment rooms according to procedures and dispose of laundry in a timely manner.
Explain product and service benefits to guests with confidence.
Learn and follow company safety rules, use appropriate safety equipment, report unsafe conditions, and follow safe operating and emergency procedures.