Massage Therapist - Maryland

Live! Casino and Hotel Maryland•Hanover, MD

6d•$18 - $18•Onsite

About The Position

The Massage Therapist plays a vital role in delivering a restorative, high‑quality spa experience by providing exceptional massage and body treatments tailored to each guest’s needs. Your ability to perform services with professionalism, skill, and genuine care ensures every guest receives the highest standard of comfort and relaxation. By maintaining a clean and welcoming environment, upholding strict sanitation and service protocols, and demonstrating deep product and treatment knowledge, you help reinforce the excellence of the Live! Spa and contribute to a memorable and rejuvenating visit for every guest.

Requirements

Customer service experience, preferably in a spa.
Must be able to build rapport with guests and determine needs.
Excellent work ethic.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Energetic, enthusiastic and motivational.
Professional manner, discretion, and appearance.
Good verbal and written skills.
Strong team player.
High School Diploma or GED.
Valid Maryland state license in massage therapy or other credentials required by Maryland.
Current CPR certification.
Must maintain all current licenses and certifications that are required on a state or local level.
Ability to stand for long periods.
Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly to move objects.
The employee may occasionally lift and/or move up to 25 pounds.
This position requires the following abilities: balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time.

Responsibilities

Availability When Facility Is Open: This could include nights, weekends, and holidays.
Provides Ensures the best treatment experience for guests by maintaining the standards set for the Live! Spa treatment menu and standards of excellence.
Adheres to the policies of the spa and hotel.
Performs massage and body services that meet the service standards and fulfill guest satisfaction.
Customizes treatments based upon guest needs and preferences.
Performs all treatments on services menu under specific license.
Is able to assess any contraindications of the guest that may prevent service from taking place.
Maintains focused guest care and excellent communication at all times throughout the service.
Exhibits a positive and collaborative attitude in the workplace.
Understands and uses universal precautions when providing services.
Cleans and disinfects all equipment and workspaces in between services and on a daily basis as sanitation guidelines direct.
Maintains the highest level of product knowledge and has complete knowledge of all spa services presently offered. Understands the ingredients in products and can explain their benefits to guests. Answers guest’s questions in a knowledgeable and professional manner.
Recommends products for home use and is accountable to answer for reported product sale metrics.
Consistently recommends other services or amenities of spa or hotel.
Begins and ends all treatments on time.
Follows all time and attendance policies. Works assigned schedule. Arrives and departs from their shift on time.
Informs Spa Manager or other assigned spa personnel about product or resource needs.
Performs all treatments on services menu based upon current licensure.
Completes all assigned side work as needed including room set up and breakdown, removal of soiled linens, stocking and inventory.
Attends all scheduled meetings.
Attends scheduled professional trainings.
Reports any incidents or accidents to a member of the management team.
Other duties as assigned.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts